What are the responsibilities and job description for the Patient Refunds Supervisor position at SENTA Partners?
Patient Refund Team Lead plays a crucial role in managing patient accounts and ensuring accurate refunds. Here are some key responsibilities for this position:
- Refund Processing:
- Research and process accounts for refunds, ensuring accuracy and compliance with policies.
- Communicate refund status with patients and insurance companies.
- Handle escalated or complex refund requests.
- Claims Resolution:
- Coordinate with healthcare providers and insurance companies to resolve claims issues.
- Prepare and submit refund requests for overpayments to patients or insurance companies.
- Collections Management:
- Manage the collection of unpaid accounts, including sending reminder notices and making collection calls.
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