PC Support Manager

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career. 

Role Description:

Sentar is seeking a qualified PC Support Manager to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segment specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions

The Key Information Technology (IT) Service Support (KITSS) Specialist is responsible for overall personal computer activity. The selected candidate will establish and implement PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures. Studies and projects PC resource requirements including personnel, software, equipment and facilities, and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end users. Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced. Provides leadership in the effective use of internal data processing, automated office systems and data communications. May also manage LAN services.

Responsibilities include, but are not limited to:

• Provide special Command, Control, Communications, and Computer (C4) support for implementing and maintaining C4 executive-level information technology services, including but not limited to mobile/wireless computing and telecommunications support to USTRANSCOM their immediate support staff, USTRANSCOM Liaison Officers (LNOs) located at various Combatant Commands throughout the world, and other senior managers approved by the USTRANSCOM Chief of Staff (TCCS)
• Assist with market research, perform testing, and implement C4 technical solutions supporting senior leaders, their support staff, and LNOs for both unclassified and classified command and control requirements
• Assist the Government develop new requirements and associated documentation for new/upgraded C4 capabilities
• Submit draft requirements to Service Portfolio Management, Change Management, and/or Request Fulfillment management as applicable
• Act as the liaison for coordinating communications and computer support requirements for commanders’ visits across the globe
• Monitor and report planned, unplanned, and potential system outages to senior-level executives for coordination and approval
• Provide executive-level users with off-station unsecure and secure remote access services (e.g., Executive Communication Kit (ECK), dial-up, Virtual Private Network (VPN)), to include support to AMC’s classified network
• Report all issues IAW established processes/policy
• Provide set-up and configuration of end-user devices, appropriate software, and troubleshooting diagnosis of equipment required for remote access
• Perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments
• Research technical/architectural requirements associated with communications interfaces and supporting network infrastructures
• Repair, troubleshoot, administer, and maintain C4 end-user devices and services, ensuring activity integration with prescribed Event, Incident, and Problem Management processes
• Create, delete, and maintain network accounts (unclassified and classified), and e-mail accounts; configure, support and troubleshoot desktops, laptops, personal electronic devices (PEDs), software, printers, desktop Video Teleconferencing (VTC) equipment, other peripherals, and network connectivity; and support remote access program for both the classified and unclassified local area networks
• Provide continuous support to Flag/General Officers and Very Important Persons (VIPs) five (5) business days per week, and on-call as required.
• Provide on-call/afterhours support that may extend up to 24 hours per day and 7 days per week during real-world events, contingencies, major exercises, or upon Government request
• Response time during on-call periods shall be no more than two (2) hours to begin work on-site

Qualifications: 

Clearance: Secret

Certifications: IAT II

Experience: This position requires an Associates degree with 3 years of experience or a total of 5 years of related experience.

Benefits at Sentar: 

In addition to a great culture, Sentar offers a comprehensive benefits package to support employees and their families! Cigna Health Insurance, Guardian Vision and Dental Insurance, and Life/Accident/Disability insurance options through Mutual of Omaha give our employees options and comprehensive coverage while keeping out of pocket costs low. Sentar is also happy to offer a healthy match employee contributions through the Fidelity 401(k) plan. Time off your thing? Sentar offers a PTO plan that graduates quickly with years of service. Sentar invests in our people - we offer a robust professional development and education assistance plan, to help our employees reach the next level Reach out to your recruiter to learn more!

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.  

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities 

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at 256-430-0860 x 129 or email recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.