IT Business Systems Analyst

IT Business Systems Analysts perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems, whether purchased through a vendor or developed internally. Business Systems Analysts consult with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

• Examine current and new business procedures.
• Identify effective solutions for business software system issues.
• Report common patterns, questions, and other issues to management.
• Recommend solutions for improving and restructuring company procedures.
• Assess company performance, information, and plans by conducting regular tests and analysis.
• Monitor company systems status and report any progress or changes.
• Research and estimate the costs of upgrades and improvements.
• Establish specifications for new projects by developing project goals, phases, and budgets.
• Provide functional support to Tier 1 and Tier 2 as needed.
• May collaborate with various subject-matter experts to assess solution needs and identify desired outcomes.
• Collaborate with vendor partners as needed, work with vendors on bug fixes.
• Maintain familiarity with installed software standards and procedures and evaluate other tools to determine appropriate fit.
• May design and edit application workflows to enhance business processes.
• Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements.
• Consult with users to identify business needs and requirements.
• Monitor, troubleshoot, and resolve complex system issues.
• Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
• Is knowledgeable of and follows all safety procedures.
• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
• Ensures clients’ rights are protected.