What are the responsibilities and job description for the Manager, Vigilance MDR position at SentinelOne?
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
About the Role
SentinelOne's Vigilance MDR (Managed Detection & Response) team is a global group of security experts responding to attacks on our client's networks, 24/7/365. Vigilance MDR is responsible for providing top-tier analysis, investigation, and containment actions on several million endpoints across the globe and across all industries. Our team incorporates incident response, threat intelligence, and SOC support services for global clients.
This person will oversee the continued growth and day-to-day operation of the Americas team to support our group goal to remain the leading MDR service in the industry. The West Coast MDR lead will be accountable for the team's mission to meet all SLA's, and play a key role in the team's growth and expansion. They should be responsible for meeting our Americas team growth goals, and ensure new-hires onboard successfully while growing and developing the existing team.
The successful candidate will work with regional leaders to ensure smooth global operations, inspire a team of experts to continually serve our clients with industry-leading analysis, and proactively identify and resolve any issues.
What You'll Be Doing
- Lead the West Coast team to meet all of our SLA's and standards expected by our customers while constantly raising the bar and improving team performance in all metrics proactively.
- Lead and directly mentor your team members while building individual career paths for each team member and assisting them to continue their growth in accordance to group and company vision.
- Help to develop and maintain group methodology and best practices to assure all regional teams meet their objectives.
- Assist in developing and measuring analyst performance monitoring system (KPI's) to be reviewed weekly with the leadership team.
- Oversee the continued implementation and development of Virtual Teams and projects; support your team members in achieving their goals as set by you.
- Proactively identify potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve MDR service, leverage your team members and be their voice on platform improvements, both from the Vigilance MDR platform side but also towards the SentinelOne product suite.
- Oversee your team members' responses to client escalations to ensure satisfactory resolution of issues. Participate in QBRs for major clients.
- Take a key role in building the team members' career paths and assist them in progressing towards them.
What We're Looking For
- Proven experience managing complex customer issues and working directly with large international enterprise customers.
- Experience cooperation with various RnD teams to resolve technical issues and implement new features.
- Ability to provide both technical and business leadership
- Expert level SentinelOne or equivalent EDR/EPP platform investigative knowledge
- Expert-level technical investigative knowledge in Windows, Linux, and OSX operating systems
- Understanding of malware and the forensic artifacts it leaves on endpoints
- Proven ability to inspire and lead team members and projects.
- At least 6 years of experience as a SOC/MDR/malware analyst/DFIR/IR
- At least 5 years of experience in a team leadership role
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SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
