What are the responsibilities and job description for the Instructional Designer II position at Serco North America?
Position Description:
This position is contingent on customer approval and/or contract award.
In this role you will:
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
We are seeking an Instructional Designer II to support our Defense Ammunition Center (DAC) contract. In this position, you will conduct end-user needs assessments and performance assessments, analyze results to determine learning needs and performance gaps, and design custom training solutions for a variety of clients. This position is 100% remote.
This position is contingent on customer approval and/or contract award.
In this role you will:
- Consult with clients to identify new requirements and strategies
- Work with the instructional design team (Instructional Designers, Media Specialists, Programmers, Quality Control Specialists) and Project and Program Managers to design responsive training and/or performance support solutions and schedules
- Demonstrate advanced knowledge of the ISD process and foster design innovation
- Capture and diagram workflow processes, conduct task analyses and workflow observations
- Participate in visual design, prototyping, and usability testing and evaluation
- Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow
- Work under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions
- Design and develop 508 Compliant eLearning courseware and training materials
- Utilize the ADDIE model
To be successful in this role, you will have:
- A United States Citizenship
- The ability to obtain and maintain a NACI clearance
- Bachelor`s degree and minimum of five years' experience with eLearning and adult learning theory
- Demonstrated ability with word-processing, spreadsheet, and presentation tools (e.g., Microsoft Word, Excel, and PowerPoint)
- Working knowledge of at least one development tool (e.g., Lectora, Captivate, Storyline)
- Broad knowledge in the field of human-computer interaction and performance-centered design
- The ability to present complex information clearly to a disbursed online audience
- The ability to demonstrate utilization of the ADDIE model
- Strong writing and oral communication skills
- Strong presentation, facilitation, interpersonal and client interaction skills
- Meticulous attention to detail and demonstrated editing skills
- The ability to prioritize and make good decisions with minimal supervision
- Experience and judgment to plan and accomplish goals
- The ability to travel up to 10%
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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