MGR Funeral Services

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the Funeral Services Department, including Mortuary Services Department and Visitation Center in accordance with Company policy, and state and federal regulations; and by using skills and experience in business management, funeral services, leadership, risk management, human resources development, and professional development to provide excellent service to every customer. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Business & Sales Management Customer service – Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve a JD Power rating that is in line with targeted goals. Assist leadership team in the development of tools to proactively assist in the identification of service performance trends and assist in the development of enhancement measures as necessary. Process Management – Proactively identify cost savings and revenue enhancement opportunities. Recommend changes to guarantee customer satisfaction, and change processes and/or policies to improve productivity. Budget – Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary. Establish safeguards against fraud, waste, and inefficiency. Policies & procedures – Ensure that written policies and procedures are current for all key business processes, and that staff is well informed and trained in them; ensure that any new policies and procedures comply with the SCI Health & Safety manual. Goods and services – Ensure that the goods and services the departments provide are aligned with customer needs and support the Company’s strategic initiatives. Goals & objectives - Understand and achieve annual SMART goals applied to each area. Leadership Provide leadership to all departments in the Mortuary Operations areas of responsibility by setting the example, providing encouragement and support, and insuring that the staff is trained at regular intervals. Provide accountability to ensure department, and company, expectations are being met on a consistent basis. Provide coaching, training or disciplinary actions in a timely manner as required. Ensure that open two-way communication occurs daily with all the staff; schedule regular staff meetings with written agendas and action items; maintain written records of the meetings. Champion the Company’s strategic goals by understanding them, articulating them, and partner with Operations Management to achieve those goals. Consistently model Company values of Respect, Integrity, Service Excellence and Enduring Relationships. Align department goals and activities with the Company goals. Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability. Actively participate in and promote Town Hall meetings and/or sponsored company events for improved employee relationships and communication. Consistently demonstrate a high level of critical thinking when providing solutions to business issues. Maintain a positive working relationship with co-workers. Promote a safe work environment for all employees. Establish and maintain clear written job expectations, procedures, and quality service guidelines for Funeral & Mortuary Service Operations as necessary. Provide constructive feedback and positive recognition when appropriate. Take appropriate written corrective action when required. Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones. Risk Management Ensure that all Funeral Service activities are conducted in accordance with the rules and regulations of the Company as well as State and Federal regulatory agencies so that no fines or citations are issued for noncompliance. Ensure that regular Health & Safety Meetings are held and documented, and that all staff are fully trained in every health & safety regulation. Human Resources Development Provide regular training, cross training, skill enhancement, and educational opportunities for all staff; ensure that all these efforts are documented and that records are placed in the Offices’ training files and in the Employee Personnel File in Human Resources. Ensure that human resource development plans are aligned with the Company business strategy. Work with staff to set periodic attainable goals in each area of their responsibilities; regularly monitor progress to stay on track; and ensure that goals are aligned with Company strategy. Professional Development Work with the Director of Mortuary Operations to set professional development goals and schedules. Ensure that seminars, classes, and other professional development opportunities are aligned with Company strategy; and that they contribute to job satisfaction and personal growth. Participate in community organizations and events that promote Rose Hills and that are aligned with the Company community relations plan. Key Competencies: As Mid-Level Management, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, and Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review. Experience and Education: Five years or more of experience within the funeral and cemetery services industry preferred Two years or more of supervisory or management experience required; five years preferred B.A. preferred, Minimum of two years of college; A.A. degree; or equivalent required Valid CA Driver’s License required CA Funeral Director’s License preferred Customer service background a plus Special Skills Basic PC skill with MS Word, Excel, PowerPoint and Outlook Advanced proficiency in HMIS Public speaking skills Demonstrated skill in achieving operation goals Knowledge of policy development, EEO, and Cal OSHA regulations Networking throughout the community Excellent oral and written English communications skills High level of critical thinking and problem solving Knowledge of Rose Hills Park Rules & Regulations Good interpersonal skills to relate well with people at all levels Ability to train others Excellent interpersonal relations skills Detail-mindedness Problem solving skills Self-motivated and flexible Warmth, compassion, empathy Diplomacy under pressure Ability to multi-task, prioritize tasks, and differentiate level of importance High level of communication and listening skills Cultural sensitivity to the diverse community that Rose Hills serves Current HBV vaccination Working Environment Manage the performance of employees engaged in funeral service operations with continual interruptions, changing priorities, and daily deadlines. Work indoors and outdoors in all weather conditions directing funeral services for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with changing schedules, and be able to work a flexible schedule, depending There are on business needs; work occasional evenings and/or weekends. There are a variety of high profile issues that must be successfully balanced and administered at any given time. There is a high volume of work where detailed accuracy is extremely important. Lead and teach other employees on the job and in the classroom. Physical Requirements Work with grieving families; handle emotional situations with professionalism; have the physical stamina to manage teams of employees working in emotionally charged situations. The ability to frequently lift a minimum of 50lbs and occasionally lift 100 lbs. Work indoors and outdoors in all weather conditions; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 200lbs (caskets, human remains); must be able to work with and around human remains. Ergonomic requirements must be considered for safety and health. Must be able to lead and teach groups of employees using speaking and presentation skills. Equipment / Machines Operated Company Vehicles including Funeral Coaches and Family Cars Telephone, Cell Phone, two way radio PC with MSOffice software, HMIS and printer Copier, fax machine Caskets on rollers Compensation: Exempt: $90,000 - $105,000 a year Plus Annual Incentive Compensation Program Benefits (dependent upon eligibility): MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities . Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - Whittier Job Profile ID: R00182 Time Type: Full time Location Name: Rose Hills Company

Salary : $90,000 - $105,000