What are the responsibilities and job description for the Customer Service Account Manager position at Service Steel Inc.?
Service Steel is looking to add to our customer service team! The role is essential to the creation and maintenance of our company-customer relationships.
Responsibilities
- Develops customer relationships with primarily existing and some new accounts
- Provides excellent customer service and responds promptly to all customer requests. Assist in rectifying customer complaints and claims
- Manages the order entry process and file maintenance
- Ensures on-time delivery and quality of material per customer specifications
- Assist in quoting process
Qualifications
- Ideal candidate possesses strong communication skills.
- Highly proficient in Microsoft Office and Windows based applications
- Strong math skills and detail oriented
- Previous experience in Customer Service and/or Sales beneficial
- Preference will be given to applicants with Steel, EDI, and ERP systems experience!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Required)
- Customer service: 1 year (Required)
- Data entry: 1 year (Preferred)
- Inside sales: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
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