Tire Service Manager

Description

Supervises all functions of service department personnel and activities. Will play a key role in maximizing shop efficiencies,  revenues, productivity and customer satisfaction.

Essential Job Functions (include the following. Other duties may be assigned.)

• Supervise and motivate service personnel, promote teamwork and manage an efficient workplace.

•  Develop and implement service programs for mechanics to follow. Monitor   mechanics efficiency and address non-productive workers

• Manage parts inventory by returning parts before they become obsolete. Keep a good turning inventory of parts on hand.

• Identify training needs of techs and communicate to Branch Manager

• Promote safety and an OSHA compliant shop

• Maintain tools. Replace/repair broken tools and perform maintenance on tools.

• Communicate with customers daily for repair status updates on their vehicles

• Order parts needed on a daily basis.

• Perform PM audits and repair audits

• Schedule all incoming repair work

• Ensure all repair orders are filled out correctly with parts and labor and process them promptly

• Prepare quotes and communicate with customer in a timely fashion

• Meet daily with Branch Manager and update on status of jobs in the shop

• Monitor and approve mechanics payroll

• Conduct weekly meetings with service personnel to discuss safety, tooling, housekeeping, etc.

• Dispatch road service calls in a professional manner. Call customers back upon completion of road call.

• Schedule service personnel for 40 hour work weeks plus the night time duty roster.

• Ensure that new hires are not exposed to any potential danger without having had the proper training.

• Inspect and maintain cleanliness and organization of service department, service vehicles and equipment.

• Ensure that service personnel are in company approved attire.

• Responsible for scheduling maintenance and repair of departments service vehicles and equipment.

•  Participate in planning personnel safety activities. Enforce use of  safety equipment. You are responsible for the safety of the   personnel at your location.

• Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager.

• Ensure that Outside Service calls are completed within 2 hours of customer contact.

• As needed, perform any service personnel’s job duties to ensure prompt services to our customers.

• Daily work hours may be extended based on business needs, which could include weekends.

•  Supervisory responsibilities: Directly supervise 2-7 employees.   Carries out supervisory responsibilities in accordance with STTC’s      policies and  applicable laws. Responsibilities include  interviewing  and training  employees; scheduling, performing and                               directing service work; addressing complaints and resolving problems;  appraising performance; rewarding and disciplining employees. 

Reporting vacation days, PTO days and  excessive absenteeism and tardiness to Branch Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each  essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

• Education and/or experience: 5 years or more related work experience and/or training.

• Certificates, Licenses, Registrations: Valid driver’s license required. State inspection license may be required.

• Language skills: Ability to read and interpret documents such as      safety  rules, invoices, packing lists, bills of lading, operating   and maintenance instructions, and procedure manuals. Ability to  write  legibly and to speak effectively before customers and  employees of STTC.  Good interpersonal skills.

• Ability to manage employees and processes

• Computer skills: Ability to use computer; training will be provided as needed.

• Dress code: Pants and shirts are provided by Service Tire Truck Centers at a reasonable cost per company policy.

Physical Demands

The physical  demands described here are representative of those that must be met by  an employee to successfully perform the essential functions   of  this  job. Reasonable accommodations may be made to enable individuals  with  disabilities to perform the essential functions.

While  performing the duties of this job, the employee is frequently  required    to stand, walk, use hands to handle   or feel; reach with hands  and   arms;  talk and hear. The employee is occasionally required to sit  and   stoop,  kneel and crouch or crawl.   The employee must frequently   lift  and/or move  up to 100 pounds. Specific vision abilities are   required  for this job,  which include   close vision and depth   perception.

Work environment: while   performing the duties  of  this job, the employee is regularly exposed  to wet and/or humid   conditions and outside weather conditions; hot and cold warehouse   conditions. The noise level in  the work  environment is usually 

moderate.

Benefits include (but not limited to)

• Top Industry Wages / Competitive pay

• Full health benefit package (includes Medical/Prescription, Dental, Vision, Life, FSA, and more)

• Uniforms

• 401K with company match

• Paid Holidays and PTO days

STTC is an Equal Opportunity Employer.

PM19