LIghtstep - Sr Technical Product Manager (Data Acquisition)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company. 

Lightstep is looking for a Senior Product Manager to focus on Observability Data Acquisition. We are seeking people with deep industry expertise who would love to join a growing team of Product Managers and collaborate on complex problems.

What you’ll do

As a Senior Product Manager, you will play an integral role as Lightstep grows. Your primary area of focus will be Observability Data Acquisition, where you will work closely with Engineering and Platform leads to expand and improve how Lightstep ingests observability data from cloud-native ecosystems. Through a deep understanding of how customers deploy their cloud infrastructure and applications, you will define unique solutions that improve our platform’s capability to acquire quality observability data at scale, for example by expanding our instrumentation libraries or portfolio of integrations. You will also work closely with our go-to-market teams during every phase of the customer’s lifecycle to maximize the impact your product delivers.

Qualifications

To be successful in this role you have:

• 5 years of industry expertise working on or deploying cloud-native technologies such as Kubernetes or Microservices (for example as a SRE / Engineer, Sales or Partner Engineer, Kubernetes Admin, etc.)
• Experience working with Data integrations, SDKs, APIs, in the context of Public Cloud  (AWS, GCP, Azure) and other cloud-native technologies
• The drive and curiosity to deeply understand the needs of your customers, stakeholders and prospects, and translate relevant needs into well-defined problems
• The ability to define and track success metrics and use them to understand how your product is performing
• Analytical skills to make data-driven decisions
• Experience closely collaborating with Engineering, Product Management, Support and/or Customer Success teams
• A bias towards action

Bonus points:

• You are familiar with Observability data (metrics, traces)
• You have worked on Open Source projects
• You have prior experience in building and maintaining a roadmap and following a product (internal or external) through launch and adoption

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.