Senior Manager, Presales Solution Consulting- Alliances/Channels

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role:
ServiceNow is seeking an experienced technical leader for a senior manager, solution consulting; focused on our Americas regional partners.  We are looking for a leader who is comfortable with a highly visible role, can coach top technical talent of highly skilled and seasoned team of driven pre-sales solution architects, establish relationships and set strategy at a senior level with ServiceNow east/west teams, measure and deliver results while also getting hands-on to help advance technology and business relationships with ServiceNow’s Store and Platform Partners.  The leader will motivate the team to:

·       Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets

·       Create new business and offerings with those partners that generate valuable outcomes for our shared customers

·       Generate new paths to revenue for both ServiceNow and our partners.

The successful candidate will be a proven leader and compelling presenter. They’re motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members.  They’ll have expertise working and building partner solutions across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments.

This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management.  In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class Solution Consulting team that consistently executes towards our Alliance & Channels Ecosystem strategy. 

This role requires approximately 50% travel. 
 
In order to be successful in this role, we need someone who:

• Has experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Experience migrating or transforming legacy solutions to the cloud
• Experience with large system integrators and business process outsourcers
• Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
• Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to motivate and inspire a growing team of leading Solutions Architects
• Very Structured with focus on supporting teams towards goals and objectives by putting the team first
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experience of working with Service Providers, Outsourcers and Global System Integrators desired
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

What you get to do in this role:

The senior manager will ensure that they have an effective, motivated team of highly skilled resources to support the Partner ecosystem, Prospects, and Customers.

• Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership across our Partner Ecosystem
• Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
• Understand the needs of the Alliance & Channels Ecosystem organization, and develop plans to execute against current and future objectives and demands
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

Qualifications

In order to be successful in this role, we need someone who:

• Has experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Experience migrating or transforming legacy solutions to the cloud
• Experience with large system integrators and business process outsourcers
• Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
• Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to motivate and inspire a growing team of leading Solutions Architects
• Very Structured with focus on supporting teams towards goals and objectives by putting the team first
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experience of working with Service Providers, Outsourcers and Global System Integrators desired
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

LI#-Remote

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.