What are the responsibilities and job description for the Emergency Response Coordinator position at SERVPRO of Huntvalley/Lutherville - 9695?
Emergency Response Coordinator
Sparks, MD
Description
Our sales team is looking for our next great hero!
If you are a seasoned sales professional with plenty of hustle, adaptability, resilience, and drive, we have an incredible opportunity for you! Consider joining our Franchise as a new Emergency Responder! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Job Summary:
An Emergency Responder will be responding to emergency leads in real-time and offering our company services to affected homeowners and commercial properties.
Emergencies and disasters occur every day. Homeowners and business owners may not know how to respond or the steps to take to restore their property back to like new conditions. This is where the emergency responder’s quick response, communication, and wide breadth of restoration industry knowledge can help make a difficult situation easier.
We are a full-service restoration company that performs all restoration services in-house. We are also a preferred vendor for all major insurance companies. These two elements are an enormous advantage in selling services to affected property owners.
Prior experience in public adjusting, construction, and/or restoration sales is beneficial. Candidates with a proven track record of sales, high confidence, well spoken, professional appearance, and the ability to perform under pressure will be given serious consideration.
We are seeking candidates with an outgoing, dynamic personality who gain great satisfaction from helping people when they need it most.
Responsibilities:
- Monitor and qualify emergency needs in assigned geographic territory
- Respond to those situations that require restoration services to offer help to the customer affected
- Educate customer on SERVPRO’s services and the details of the restoration process
- Coordinate SERVPRO’s production team to respond to customer’s needs as soon as possible once services have been accepted
- Perform administrative actions to record emergency response activity
- Communicate with the office team with job specific information to improve communication through the lifecycle of the project
- Establish and maintain working relationships with local emergency response agencies, local communities, and customers/homeowners
Requirements
Our ideal candidate must be able provide quick response times to calls within that geographic area. Additionally, candidates must have availability 24/7 to respond quickly to local emergencies.
Required Qualifications:
• Minimum three years seasoned relationship-based sales/marketing experience required and claims management and/or commercial sales experience a plus
• Strong Presentation Skills
• Communications Skills
• Microsoft Office and Salesforce CRM proficiency
• Strong Customer Service Skills
• Closing
• Relationship Building
Education:
Bachelor’s Degree preferred (Marketing and/or Related Degree)
Salary:
Competitive base pay with commission structure
Salary : $40,000 - $130,000
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