What are the responsibilities and job description for the Concierge position at SERVPRO?
Location: Providence, RI --
Responsibilities include:
* Welcome and acknowledge all guests according to company standards
* Assist with opening doors for residents and guests.
* Monitor and provide gate access
* Handle all resident, guest, and vendor interactions with the highest level of professionalism
* Accept all package and dry cleaning deliveries and scan/log into BuildingLink
* Assist residents with resolving inquiries and complaints and communicate all pertinent information to management
* Receive and enter all maintenance requests in BuildingLink properly and accurately
* Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices
* Duties may include controlling and monitoring security cameras to maintain a secure environment for our residents
* Ensure all lobby areas are maintained in a professional and clean manner during shift
* Follow, execute and enforce all community safety and security policies, programs, procedures and rules, and regulations.
* Be able to handle crisis situations in the event of an emergency and/or fire emergency
* Answer the telephone and speak clearly and professionally
* Any other applicable responsibilities as needed
