IT Engineer I

We are looking for an ambitious early career IT Engineer to join our fast-paced and dynamic team. This is a generalist role responsible for delivering exceptional IT support while also building and implementing the tools needed for us to scale. You’ll be based out of our New York office but will have the option to work from home one or two days a week. This position reports to our Senior Manager of Information Technology within the Engineering Department.

The mission of the SevenRooms IT team is to provide world-class IT service to a globally distributed, remote workforce with office hubs in New York, London, and Australia. We believe in automation, asynchronous self-service over hand-holding, and a generative team culture. We are a passionate group of empathetic builders, critical thinkers, and friendly humans ready to help the business succeed.

Our tech stack includes: Okta, Google Workspaces, Slack, Atlassian, 1Password, macOS, Kandji, and more.

What You'll Do

• Resolve technical IT support issues for Roomies around the world
• Reliably execute onboarding and offboarding tasks including IT orientation
• Routinely contribute to our internal knowledge base and documentation
• System administration of our IT SaaS tools 
• Build automation to make IT processes repeatable, scalable, and secure
• Participate in the team’s after-hours on-call schedule
• Own the onsite IT experience in our New York office including A/V support, networking, and inventory management

Who You Are

• Able to work out of our New York office at least 3 days a week
• Working knowledge of A/V conferencing systems
• 3 years of general IT experience
• Hands-on experience with Google Workspace and Okta management
• Experience troubleshooting macOS, iOS, & Windows devices, managed by MDM
• Excellent communication and prioritization skills
• Passion for learning and team first mindset
• Self-motivated and able to work independently with minimal supervision
• Preferred but not required:
• Previous work experience at a startup or other fast-paced environment
• Hands-on experience with our tech stack
• Prior success building employee lifecycle management automation using Okta Workflows
• Proficiency with one or more scripting languages (Bash, Powershell, Python, etc)

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • The salary range for this role is $85,000-$95,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

Salary : $85,000 - $95,000