OUR MISSION AND PERFORMANCE EXPECTATIONS

The MENTOR Network is a mission-based organization dedicated to providing high quality services to those we serve.  Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

SUMMARY

The Direct Support Professional may be a full time or part time position and is considered non-exempt and paid hourly.  The Direct Support Professional is responsible to provide direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in periodic programs. 

The Direct Support Professional is responsible to provide direct support or assistance in accordance with individual service or program plans and may include socialization, health maintenance, medication administration and skill or behavioral development.  The Direct Support Professional assists with day-to-day activities including personal care, housekeeping, recreational activities, transportation, community integration, shopping, citizenship, and other activities of daily living.  

The Direct Support Professional generally works 16 to 40 hours per week as scheduled.  The Direct Support Professional works at the program location and may accompany individuals into the community.

                                       ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. 

Personnel

1. Attends orientation and on-going training as directed; participates in monthly staff meetings. 
2. Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
3. Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.
4. Complies with all established safety policies, procedures and practices and reports all work-related injuries to his/her supervisor.

Services and Supports

1. Provides direct support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development, personal care, housekeeping, recreational activities, transportation, community orientation, shopping, financial management, citizenship, and other activities of daily living.  
2. Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
3. Management of Individuals’ Assets: Assists with money management, as assigned, and assures safety of individuals’ funds and property.
4. Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Network Customer Service Standards.
5. Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Network policy and external requirements.
6. Maintains confidentiality, respects the rights of persons being served, according to the applicable bill of rights; practices universal precautions; assists individuals in exercising their rights.

Health Care

1. May accompany individuals to medical appointments; relays orders and information to and from medical providers as required. 
2. If assigned, accurately administers and documents delivery of medications and treatments; promptly reports administration errors; maintains appropriate security of controlled medications and other medications and supplies.
3. Monitors individual’s health; documents health concerns; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.
4. Correctly follows procedures in utilizing medical equipment; reports malfunction or disrepair.
5. Prepares or supports individuals to prepare food in accordance with planned menus and individual choice; knows special diets and prepares individual meals accordingly; monitors mealtime and correctly implements any dining plans.

Maintenance

1. May transport individuals into the community; drives safely and according to local laws; assures proper use of safety equipment including seat belts, lifts and wheelchair ties; reports accidents to appropriate authorities immediately; reports accidents and safety concerns immediately to supervisor or maintenance personnel. 
2. Performs daily and seasonal housekeeping as directed; maintains neat, clean and safe environment; reports hazards or safety concerns.
3. Monitors environmental safety and may make minor repairs, change light bulbs, etc.; may perform yard maintenance including keeping walkways safe and snow removal; reports equipment or facilities requiring repairs to supervisor or maintenance personnel as required.
4. Checks water temperature as required when assisting with bathing; participates in safety drills and protects persons being served in the event of emergency.

Other:

Performs other related duties and activities as required.

Employee may from time to time need to use a personal cell phone for business purposes and will be provided a stipend to cover the business costs of doing so.

Minimum Knowledge and Skills required by the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job

Education and Experience:

• High school diploma or equivalent preferred.  Six months of experience in human services preferred. Must be 18 years of age.

Certificates, Licenses, and Registrations Required:

• Valid driver’s license in good standing. Car registration and vehicle insurance if providing transportation for individuals receiving services.
• All state-required training and certification completed in mandated timeframes.

Blood Borne Pathogen Category:

• Job requires performance of duties that involve potential for exposure to blood, body fluids, or tissues. Tasks that do involve exposure are an expectation of employment.

Other Skills and Abilities:

Other Requirements:

• Travel required as needed

Physical Requirements:

• Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

For Tennessee Only:

•Maintain valid driver’s license, meet all insurance requirements and be approved by management to be a driver for the company. If an employee is determined to have lost their driving privileges by failing the company MVR driving record requirements per company policy, the employee will be required to sign a Non-Driver form and restricted from driving on behalf of the company until their MVR report satisfies the company requirements for a good driving record. 

AMERICANS WITH DISABILITIES ACT STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.