What are the responsibilities and job description for the Performance Excellence Manager position at Sevita?
The MENTOR Network is now Sevita. We have a different name, but the same mission, and a renewed sense of purpose. At Sevita we provide home and community-based health care services and support for adults, children, and their families across the United States. Join us in work that matters.
SUMMARY
The Performance Excellence Manager will support Sevita’s enterprise-wide program management and process improvement office that is dedicated to leading performance improvement and optimization initiatives to drive improved quality, operational, and financial performance. The Manager will support the company’s objectives with a focus on high impact strategic projects. They will lead company-wide improvement projects to drive enhanced operations, scalability, efficiency, and performance to support Sevita’s delivery of high quality services to the individuals we serve. The Manager will lead key initiatives with a high degree of autonomy and will have the opportunity to move into a people manager position as the Performance Excellence team grows.
This position is 100% remote and can be performed from anywhere in the U.S.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
- Strategic Initiatives: Lead opportunities for improvement within designated project areas and craft an impactful solution. This includes detailing the problem, organizing a cross-functional team, and proposing and managing a timely analysis with predetermined milestones. Recommendations will enable the executive management team to make critical decisions.
- Program Management: Take ownership for the successful execution and implementation of initiatives, including project management and process improvement. This includes ensuring that all strategic initiatives are completed on time and with a quality of implementation that leads to impactful results. Compose project plans, lead works streams, and track the progress of intended deliverables and metrics. Effectively identify, raise, diagnose, and solve any risks or anomalies that impact the program.
- Analysis: Completes analyses on current business processes, operating model and staffing levels, and industry best practices to complete both quantitative and qualitative analyses that identify opportunities for improvement and optimization.
- Communication: Communicate results, timelines and status, to a broad and targeted audience, including the most senior executives in the company, on an informal and formal basis.
- Leadership: Influence and foster an organizational culture of innovation and collaboration across broader Sevita colleagues.
- Performs other related duties and activities as required.
Education and Experience:
- Bachelor’s Degree, MBA preferred
- 5-10 years of professional experience with preference for those with operational consulting experience
Certificates, Licenses, and Registrations:
- Formal training in one or more process improvement methodologies
- PMP/agile certification and/or change management certification preferred
Other Skills and Abilities:
- Ability to direct and motivate cross-functional teams to achieve both tactical and strategic goals.
- Strong analytical skills, as well as facilitation, critical thinking, decision-making and problem-solving skills.
- Demonstrated ability driving performance excellence initiatives across a diverse set of services, employees, and geographies resulting in tangible quality, operational, and financial improvement
- Ability to work in a fast-paced environment and with a high degree of initiative.
- Ability to adapt to changing priorities and demands.
- Strong fit into Sevita’s collaborative culture and operating model centered on individuals served.
Why Join Us?
- Full compensation/benefits package for employees working over 30 hours/week
- 401(k) with company match
- Paid time off and holiday pay
- High impact work with meaningful outcomes
- Enjoy complex work that makes a difference in the lives of those we serve
- Career development and advancement opportunities across a nationwide network
We have meaningful work for you – come join our team – Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.
Equal Opportunity Employer, including disability/vets
