Receptionist

POSITION SUMMARY

The Receptionist performs a variety of general front office tasks and duties including, but not limited to answering the telephone; preparing, filing, and maintaining all hardcopy and computerized patient charts; patient greeting and intake; collecting payments; checking insurance eligibility; and scheduling patient appointments and marketing the dental practice.  

RESPONSIBILITIES 

    Greet and check-in/out patients with a friendly and warm smile

    Assist patients with scheduling and treatment

    Check-in and check-out patients; thank the patient for their visit.

    Assist patients with required paperwork for dental services and financial responsibilities

    Keep the reception area neat and clean

    Maintain a clean back office and restroom throughout the day

    Prepare charts for new and current patients; update patient information 

    Prepare care slips for patient routing 

    Pull charts and confirm next day appointments

    Obtain patient insurance information and verify insurance benefits eligibility

    Schedule and confirm patient appointments 

    Answer telephones and route to the appropriate department

    Collect payments, post payments in the West Coast Dental system, and print receipts

    File and maintain hardcopy and computerized patient charts/records

    Handle recall and no-show follow-up

    Attend and participate in staff meetings and team huddles

    Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)

OTHER DUTIES AND REQUIREMENTS

    Assist with additional Front Offices duties as needed.

    Handle recall and no-show follow-up

    Attend and participate in staff meetings and team huddles

    Other duties as assigned by the office manager, regional manager, and/or dentists

KNOWLEDGE, SKILLS, AND ABILITIES

    High School Diploma or equivalent (GED) required

    Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)

    Prior front office experience in the medical/dental industry preferred

    Proficient with PC and outlook

    Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)

    Comprehensive knowledge of fee schedules

    Strong written and verbal communication skills  

    Strong interpersonal and relationship skills

    Ability to maintain outgoing, friendly attitude with patients and coworkers

    Ability to work in a fast paced environment and able to multitask 

    Ability to work with minimal supervision

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