Road Captain

Essential Job Functions 

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned, as necessary.  

• Assists in the supervision of Security Officers on assigned shift. 

• Responsible for the proper execution of assigned duties. 

• Trains new officers. 

• Prepares and communicates reports as needed.  

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching/counseling employees; addressing complaints and resolving problems. 

• Maintains a professional departmental, company and community reputation. 

• Maintains regular, consistent attendance record. 

• Knowledgeable of and adhere to all rules and regulations, policies, and orders. 

• Provides overall protection of company and client assets. 

• Interacts with clients and employees in a professional manner. 

• Interacts with local law enforcement agencies as required.  

Required Skills/Abilities 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  

• Must be at least 21 years of age. 

• Knowledge of local jurisdiction gaming laws (federal, state, etc) and attendant regulations as well as company internal controls, policies, and procedure. 

• Must be able to deal with various levels of personality traits and maintain self-control. 

• Must conduct oneself in a professional and efficient manner during interaction with people. 

• Must have integrity and basic desire to protect and serve. 

• Must prepare written statements and investigations in a logical and grammar correct manner. 

• Must be able to work any shift including weekend, night, and holidays; and/or work extended hours if required. 

• Must be self-motivated and willing to work with others. 

• Must possess a positive attitude. 

• Excellent observational skills and attention to detail. 

• Authoritative verbal communication skills. 

• Ability to remain calm in high-pressure situations. 

• Ability to learn the layout of the property and buildings. 

• Able to work flexible hours, weekends, holidays, and overnight if required. 

• High school diploma/equivalent  

• Must possess a Valid Security D License 

Preferred 

• Customer service 2 years 

• Security Supervisor 2 years  

Physical Requirements 

• Able to walk/stand for long periods of time. 

• Ability to patrol the properties and access areas quickly. 

• Physically able to walk the entire properties. 

• Prolonged periods of standing at certain locations. 

• Must be able to lift 50 pounds at a time. 

 SFM Services is an equal opportunity employer and a drug-free workplace.