Account Coordinator

SGRX
Grosse Pointe, MI Full Time
POSTED ON 1/21/2023 CLOSED ON 2/18/2023

What are the responsibilities and job description for the Account Coordinator position at SGRX?

SGRX is a Privately-owned, Michigan Corporation providing Pharmacy Benefit Management (PBM) services to private and public entities nationwide, including Self-funded organizations and Government programs.

We are seeking an enthusiastic Account Coordinator to join our Account Services team. The position is full-time

Account Coordinator Responsibilities:

  • Assists Account Executive (s) with an assigned book of business, focusing on day-to-day support, client trend management, and cultivating multi-level client relationships
  • Builds and maintains client relationships by ensuring appropriate levels of service and operational support
  • Accountable for understanding the primary business objectives of the client, understanding and managing shared goals, and demonstrating program value to the client
  • Actively supports members of the Account Team, and members of the extended team, in successfully meeting client needs
  • Track and process various change requests from clients and other system queues timely and accurately
  • Research system issues and update information subsequent to client inquiries via phone or email
  • Assist with system and reporting testing and system setup as requested
  • Process enrollment and termination member eligibility requests
  • Track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership
  • Abide by all obligations under HIPAA related to Protected Health Information (PHI)
  • Assist Account Executive in implementing new clients
  • Various other tasks as determined by SGRX leadership

Desired Skills and Qualifications:

  • Minimum of three years’ PBM or managed care experience
  • Experience with Microsoft and video conference applications
  • Strong written and verbal communication skills with a high attention to detail
  • Ability to multi-task and prioritize work to meet turnaround times
  • Team player with a “can do” attitude in a fast-paced, diverse environment
  • Readily takes initiative to learn and works to get results
  • Pharmacy Technician Certification an asset

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Ability to commute/relocate:

  • Grosse Pointe, MI 48230: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $38,100 - $48,200

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