Job Posting for SGS – Customer Service Advisor at SGS
Company Description
SGS Ireland - Galway
SGS is the world's leading Inspection, Verification, Testing and Certification company, with over 89,000 employees in 2,600 locations around the world. We deliver a global service with local expertise, to market leading clients across 11 different industries worldwide.
We are currently recruiting for a number of Customer Service Advisors for our Galway Contact Centre to support our service deliverables in the Small Pubic Service Vehicle (SPSV) Industry within one of our awarded Government Services. The position is based on-site in our Galway office. This position is a full time, fixed term contract.
In SGS Galway Contact Centre, we are seeking enthusiastic new team members who thrive in a Team environment while delivering an exceptional customer experience. If you are looking for a dynamic, open and progressive culture with the opportunity to develop your career, we’d love to hear from you.
Job Description
Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)
Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities:
Answer incoming customer phone calls and take appropriate action for each call
Strict adherence to Scripts, Standard Operating Procedures and Data Protection Guidelines
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
Input data into the company host platform to keep each customer record updated
Routing inbound calls to the appropriate resources
Completing call notes as necessary in a clear and concise manner
Obtaining and evaluating all relevant data to handle complaints and inquiries
General administration, communicating and coordinating with internal department
Key Requirements
Requires at least 1 year’s customer service experience
Strong Computer Skills & general PC Proficiency
Excellent attention to detail
Excellent communication and people skills vital to this role
Ability to work on own initiave or in a proactive manner as part of a team
Strong Team Player Skills
Strong Learning Capabilities
Strong customer service focus and experience
Fluency in both written and spoken English – excellent documentation skills required
Initiative and excellent problem-solving ability in a fast-paced environment
Candidate should be pro-active and possess excellent organisation skills
Comprehensive continued professional development programme
Progression Opportunities
Annual Tax Saver Tickets for Rail, Bus and Luas
Bike to Work Scheme
Employee Assistance Program
Digital Wellness Platform
Pension
Hourly Wage Estimation for SGS – Customer Service Advisor in Galway, NY
$17.97 to $22.69
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