Service Delivery Manager (SDM)

ShadowObjects, LLC Job Hiring

Location:PATUXENT RIVER, MD, US

Service Delivery Manager (SDM)

Description:

ShadowObjects, LLC currently looking to staff for a Service Delivery Manager (SDM) to provide support to NAWCAD 7.2 IT/CS – NAVAIR National Help Desk (NNHD).

JOB DUTIES/RESPONSIBILITIES:

Functions as the NNHD Service Delivery Manager (SDM) and must have experience in management and oversight of Enterprise wide, complex Help Desk/Service Center environments, in depth knowledge of Industry Best Practices, Service Level Management, Key Performance Indicators, High Performance staffing strategies, and expert knowledge of applications and systems. Provides project analytical support for the day-today operations as well as long range analysis and decision processes; acquires, maintains, retrieves and analyzes technical and financial program data using various database programs; applies program knowledge and experience to identify and meet current and future program requirements; interprets, integrates and disseminates large volumes of technical data; generates, processes and monitors program requirements for activities and documents; acts as liaison between management and the customer; coordinates and schedules meetings for customers and management; prepares regular status reports of task accomplishments, financial data, and staffing reports; prepares presentation materials and documents; may provide supervision to lower level specialists. Develops detailed work plans, schedules, project estimates, resource plans, and status reports.  Conducts project meetings and is responsible for project tracking and analysis.  Ensures adherence to quality standards and reviews project deliverables.  Manages the integration of vendor tasks and tracks and reviews vendor deliverables.  Provides technical and analytical guidance to project team.  Recommends and takes action to direct the analysis and solutions of problems.  

Education Requirements:

• Bachelor’s Degree (Preferred)

SECURITY CLEARANCE REQUIREMENT:

Currently holds or the ability to obtain a DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.