Sales Associate

The Sales Associate provides proactive support for specific customers within an assigned segment, by calling on customers and managing all contracts for these assigned customers. This position ensures that we retain the business and maintain customer revenue. The Sales Associate will be responsible to assist sales staff with ensuring the fulfillment of sales agreements through assisting customers, contract execution, product and services installment, and other sales activities.

Essential Functions

Manage the sales activities to ensure achievement of sales targets: 60%

• Interface with business customers within assigned account base (module) to further develop sales opportunities to closed sales and build long term relationships with customers.
• Attain assigned sales commitment through:
• Protection of revenue base through the renewal of network;
• Maintenance services;
• Generation of new revenues and ensuring customer satisfaction.

• Provide customer service in all business relationships that fosters attention to detail; enhances the value of the customer and increases customer loyalty.
• Cultivate customer relationships and advocate customer needs with other HT products/services to develop new sales opportunities and "second" sales opportunities
• Be innovative in seeking ways to recommend HT products and services to customers to meet their business requirements and close additional sales.
• Develop/maintain a general knowledge of all products/services.
• Communicate regularly with Account Managers and customers to develop new opportunities.
• Effectively and efficiently work with support resources in order to meet customer needs and requirements.
• Ensure fulfillment of the SOW -- sales handoff package.
• Provide outstanding customer service.

Complete administrative responsibilities on time that includes Sales requests, customer-related functions, and sales funnel management. 30%

• Effectively communicate with internal and external customers to resolve customer issues and minimize complaints.
• Ensure accurate ordering and installation of network services and data
• Develop/maintain expertise on process flows and system knowledge as they become available.

Meet with manager/team/coaching and development; working effectively with support groups: maintaining timely and accurate information into SalesForce/Cloudsense 10%

Education

• Four years of High School or equivalent

Experience

• 2 to 3 years of experience

Special Knowledge, Skills, and Abilities

• Problem-solving and analytical - Ability to analyze complex deal structures
• Strong writing skills - Ability to communicate effectively through concise writing.
• Resourcefulness - Having the ability to resolve issues and increase business
• Strong Sense of Accountability
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks
• Time Management skills
• Process-oriented - Knows and understands how to create efficient scalable and repeatable processes.
• Ability to work independently with minimal direction including with follow-up
• Decision making (makes sound, well informed, fact-based decisions)
• Results-driven with a sense of urgency
• Change Management - adapts to new information, changing conditions, or unexpected obstacles
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
• Possesses the appropriate level of technical/functional expertise and knowledge.
• Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
• Utilizes technology-based tools and processes
• Continuous learning and development
• Customer service orientation
• Ability to work successfully in a team environment
• Ability to learn and adapt to coaching - direction
• Sense of urgency

Work Environment

• Daytime work schedule; may require working nights and weekends.
• Work may be performed in an enclosed area lacking windows.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Honolulu, HI 96813: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location