What are the responsibilities and job description for the Coordinator position at Shaw?
Job Title
Custom PO & Commissions Coordinator
Position Overview
Position Objective :
Custom Purchase Order & Commissions Coordinator will be responsible for all Custom Carpet Orders, and have extreme ownership of PO from receipt to customer service for production scheduling.
This position is the primary contact for external global customers and sales when they send in their Purchase Order. This role will be responsible for orders totaling over $200,000,000 for the commercial division.
Determine and apply correct earned commissions to custom orders through research via pricing grids and quotes in Salesforce, NSP Project, contracts, order details, etc.
This role is responsible for ensuring our sales account managers are paid for their custom orders in a timely manner & correctly.
This role will be instrumental in identifying future systems enhancements and improvements to simplify the process and eliminating inefficient workflow.
Primary Responsibilities :
Download Daily Commissions report, sort report & ensure sales custom commissions are keyed for all shipped orders prior to month end for soft surface, resilient, covebase & rugs to ensure sales is paid in a timely manner.
Receive PO For Hospitality and Contract orders, review for accuracy, communicate with customer and sales - complete ownership of ensuring the PO moves through the process quickly and accurately until it is sent for production.
Fully making decisions regarding purchase orders. Coordinate PO verification, spec creation & sending to customer service within the time frame of expectations set by the customer, so the order is not delayed.
Complete summary sheet for manufacturing and verify all pieces of the order are accurate prior to sending to manufacturing.
Must have impeccable communication skills in order to communicate effectively and efficiently with external customers, PM Teams, manufacturing, production layouts, specifications and customer service.
This role will be in constant communication with many departments within the company & external global customers as well as account managers & RVP’s.
Analyze PO and be able to decipher complicated PO’s and determine action needed for gaining a correct PO.
Hospitality PO’s are very complex, this will take a great deal of knowledge and patience to work through these Purchase Orders.
Also, determining the latest pricing grid that needs to be used for the account manager’s commission level.
Participate in team efforts of the department and Plant 94.
Requirements :
Highschool Diploma or GED
Customer Service Experience
Administrative Experience
Excellent verbal and written communication skills
Preferred Skills :
Working knowledge of all or some of these programs : Salesforce, NSP Project, Mainframe, Excel, Glink, MSS, Shaw Online Live , Smartsheet's, EBX
3-5 years experience in customs, manufacturing, customer service, costing, specifications, or sample creation.
Strong problem solving skills.
Knowledge of custom design process.
Self-motivated effectively organize and manage work responsibilities.
Competencies : Adapt and Change
Adapt and Change
Build Customer Satisfaction
Collaborate
Initiate Action
Solve Problems
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Last updated : 2024-03-03
