QUALITY CONTROL LEAD

General Summary:

Under the direction of the Distribution Center Manager (DCM) and/or Warehouse Supervisor, the Quality Control Lead will provide quality-related support to Distribution Center (DC) personnel and clients. The Quality Control Lead is responsible for developing and implementing procedures, forms and/or templates to ensure compliance with the Quality Management System (QMS), ISO 13485 as well as other applicable regulatory requirements. This position will work closely with Operations and other business functions to ensure quality performance of products and processes and will collaborate with key stakeholders to address any quality issues. In addition, the Quality Control Lead will participate in the creation and/or review of new or modified procedures.

Essential Duties and Responsibilities:

• Responsible for ensuring adherence to applicable procedures as set forth in the Warehouse Management System (WMS).
• Provides reports on quality-related activities to Corporate Quality Management on all Quality concerns within the facility as defined periods; prepares weekly and monthly Quality reports as required.
• Reviews and reports on all non-conforming product/items; responsible for gathering and analyzing non-conformance data within the facility and facilitating the reduction of errors.
• Maintains all unique quality-related documentation requirements as well as inspections and sign-off as required.
• Provides Quality training to all site employees; tracks all quality training records.
• Handles all applicable source inspections; makes appointments, escorts customer representatives within the facility and maintains paperwork.
• In concert with site leadership, facilitates third party and customer audits; works with internal and external auditors, providing recommendations and/or responses to findings; performs internal audits for processes that Quality does not own; as required, audits processes/procedures; requests corrections and/or updates from appropriate personnel.
• Facilitates the performance of root cause analysis with other departments using Lean/Six Sigma principles (such as Eight Disciplines (8D), Five Whys and fish-bone diagrams) to ensure repeat errors are eliminated.
• Maintains quality records for the facility, including calibration and inspection stamp records.
• Handles local customer complaints on quality issues in conjunction with Corporate Quality Management.
• Serves as primary on-the-floor contact for employees to provide support and problem resolution related to quality; works closely with warehouse staff to reconcile both systemic and physical inventory quality related discrepancies.
• Proactively interfaces with client counterparts on all applicable quality-related matters; assists customers with routine questions about quality.
• Follows all applicable Standard Operating Procedures (SOPs) for additional customer specific requirements.
• Maintains a clean, safe and organized warehouse environment in accordance with department and Company standards.
• Complies with all applicable federal, state, local and Quality regulations.
• Performs other tasks/projects as requested by management.

Supervisory Responsibilities:

• Organizes and coordinates daily workflow and provides work instruction to junior Quality personnel; allocates daily the appropriate workload to ensure completion of daily tasks while working closely with management to ensure team duties are accomplished efficiently.
• Trains new hires.
• Works with management team to ensure proper coverage for scheduled and/or pending team member time off requests to include other unexpected times for which team members may not be present, including but not limited to sick days.
• Provides feedback to supervisor regarding attendance and performance of junior personnel.

Qualifications:

• Ability to acquire TSA certification (if required).
• Strong interpersonal and leadership skills; ability to effectively interact and communicate with a diverse workforce; ability to speak effectively before groups of customers or employees of organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to write routine reports and correspondence; ability to collect data from forms and present results/findings in report and graph format.
• Excellent organizational skills with strong attention to detail; ability to prioritize appropriately and thorough with follow-up and follow-through; client-focused with emphasis on accuracy.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Excellent problem-solving skills with strong ability to multi-task; ability to work with minimal direct supervision.
• Ability to manage time effectively to ensure timely responses and completion of tasks/projects; ability to tolerate periods of stress and adhere to deadlines.
• Experience utilizing root cause/corrective action data analysis methodologies to identify and resolve problems.
• Critical thinker with demonstrated quantitative and analytical skills; proficient with spreadsheets and data entry.
• Ability and willingness to become Subject Matter Expert (SME) on QMS.

Education and/or Experience:

• High School diploma or GED; Bachelors degree in related field preferred.
• A minimum of three (3) years Quality experience in Inspector and/or Technician role; minimum of one (1) year Lead experience (additional years of Quality experience may replace Lead experience requirement).
• Quality control experience in a distribution center and/or manufacturing environment preferred.
• An equivalent combination of education and experience.

Language Skills:

• Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.
• Strong interpersonal and communication (oral and written) skills.

Computer Skills:

• Proficiency with Microsoft Office, especially Word, Excel and Outlook; proficiency utilizing Excel to compile, analyze, export, import and present data.
• Ability to quickly learn new programs/software.

Physical Demands:

• Standing and/or walking for eight (8) or more hours per workday; sitting for two (2) or more hours per workday.
• Ability to lift up to 50 pounds.
• Ability to push up to 450 pounds up a ramp.
• Ability to bend, reach and move about the facility.
• Appropriate safety gear must be worn as required.

Work Environment:

• Distribution Center/Warehouse environment.

Travel Requirements:

• Occasional travel as needed, including to other sites.

We offer a comprehensive benefits package.

We are an Equal Opportunity and Affirmative Action Employer and all employment is decided on the basis of qualifications, merit, and business need. We are committed to providing employees with a work environment free of discrimination and harassment.