License Clerk II

This front line position creates a first impression of the County for residents.  As such, strong customer service skills are key elements of this role.  Work involves the performance of clerical duties as required to process the issuance and sale of a variety of instruments for Shelby County. Position is expected to provide subject matter expertise on these instruments to help our customers navigate the State laws and requirements for proper issuance.  These duties include the data entry of applicable information into the County computer system and recording of information and cash collection pertaining to the sale of a variety of transactions through the Shelby County License system. Work involves the operation of equipment commonly found in an office setting.   Also performs telephone, reception, email, online chat and other duties as required in a dynamic office environment.

Although the maximum pay rate for this position is $44,304.00, the average pay rate for a new employee hired as a License Clerk II will average $32,364.80 - $35,339.20.

• Maintain professional behavior and excellent customer service.
• Issuance of all instruments pertaining to vehicle registration and tag renewal, application for title, boat registration, conservation license, business license, MLI reinstatements, driver's license renewals and replacements.
• Address customer concern and resolves issues relating to the issuance of instruments.
• Accurately review documents and assist customers to determine the appropriate course to complete transaction.
• Assist customers by telephone, email and online chat and in person as needed.
• Accurately collect and record payments and balance cash receipts to daily activity reports.
• Accurately files and maintains customer correspondence.
• Perform clerical duties such as filing, recording, monitoring office supplies inventory, telephone and reception desk and provide assistance to co-workers as needed. 
• Process mail transactions.
• Works closely with County accounting staff to ensure quality of work meets or exceeds State mandates, with occasional assistance with daily transaction reviews.
• Be flexible and adaptive to changing circumstances including surges in transaction volumes and changing workflows.
• Performs duties in a safe and efficient manner.
• Performs all other duties as assigned by supervision.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Demonstrated competency in customer service skills to address direct public interactions promptly and courteously.  Must have the ability to learn and retain knowledge of the state laws and requirements applicable to the instruments processed by the Shelby County License Department. Monitor changes in state laws and regulations that relate to instruments processed in county office. Reading skills to understand state laws pertinent to detailed information presented for processing. Writing skills to complete forms, write receipts, compose correspondence, and keep accurate records. Ability to communicate both verbally and in writing with the public and co-workers. Ability to work independently and maintain good customer service to handle matters without recourse to supervisor. Ability to read and comprehend the laws and motor vehicle rules that are pertinent to processing department instruments. Must have organizational skills and maintain an effective work relationship with supervisors, co-workers, and the public. Knowledge of office practices and procedures, and equipment (i.e. computer, calculator, printer, and fax/copier). Strong math skills to accurately balance cash receipts to daily activity report and calculate accurate sales tax and other amounts for public transactions.  
 MINIMUM REQUIREMENTS PREFERRED REQUIREMENTSWORKING CONDITIONS
Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 10 pounds.

PHYSICAL REQUIREMENTS
Work is performs in an office environment and normal travel within county may be required.
 EXAMINATIONS: No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in this Position Announcement and denoted on their Job Application and responses to the Supplemental Questionnaire.

PRE-EMPLOYMENT/POST OFFER DRUG SCREENING: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants are required to pass a drug test conducted at a test site designated by Shelby County.

Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.