Payment Processing Supervisor

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or “service”) their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary:

The Supervisor of Payment Processing will assist the Senior Manager of Payment Processing with payment processing functions, cash reconciliations and exceptions handling for Shellpoint Mortgage Servicing.

Responsibilities:

• Manage workflow in department to ensure timely posting of all loans in Greenville, returned items, and exceptions
• Individual and departmental performance reporting including side-by-side coaching as necessary.
• Ensure proper controls are in place to successfully pass all audits.
• Research and resolve suspense liability and exceptions meeting departmental standards.
• Act as a liaison with retail lockbox ensuring that daily transmissions are received and processed.
• Assist Finance with monthly cash reconciliations.
• Generate daily, weekly, or monthly payment activity reports to ensure that data is complete and accurate.
• Serve as an expert on payment activity for all servicing systems.
• Encourage growth of direct and indirect reports.
• Ensure that the needs of the various business lines are being met.
• Periodic review of procedures to identify process improvement opportunities.
• Assist Business Analyst with system requirements and testing for changes/upgrades to existing or new systems.
• Process payments across the organization.
• Assist Compliance and Finance with Treasury related information required for state and GSE annual license requirements

Qualifications/Skills:

• 5+ years progressively responsible experience in related field including management of 1-2 direct reports (supervisors) and 3-4 indirect reports (payment processors).
• Proficient in MS Office with advanced MS Excel and MS Access skills required; SQL Transact query experience a plus.
• Proven ability to meet deadlines for multiple tasks simultaneously.
• Excellent organizational skills and very high attention to detail.
• Demonstrated ability to comprehend multiple servicing systems.
• Knowledge of creating and implementing policies, procedures and guidelines.
• Proven analytical and problem solving skills.
• Excellent verbal and written communication and interpersonal skills.

Educational Requirements:

• High School Diploma required.
• Bachelor’s degree preferred.