Job Posting for Supervisor, Payment Processing at Shellpoint Mortgage Servicing
Summary:
The Supervisor of Payment Processing will assist the Senior Manager of Payment Processing with payment processing functions, cash reconciliations and exceptions handling for Shellpoint Mortgage Servicing.
Responsibilities:
Manage workflow in department to ensure timely completion of all assignments.
Individual and departmental performance reporting including side-by-side coaching as necessary.
Co-ordinate cross training schedule
Prepare weekly department assignment schedule
Ensure proper controls are in place to successfully pass all audits.
Research and resolve suspense liability and exceptions meeting departmental standards.
Act as a liaison with retail lockbox ensuring that daily transmissions are received and processed.
Work with Finance and individual processor on timely resolution of batch outages.
Generate daily, weekly, or monthly payment activity reports to ensure that data is complete and accurate.
Serve as an expert on payment activity for all servicing systems.
Encourage growth of direct and indirect reports.
Ensure that the needs of the various business lines are being met.
Periodic review of procedures to ensure accuracy
Update procedures as changes occur
Assist Business Analyst with system requirements and testing for changes/upgrades to existing or new systems.
Process payments across the organization.
Assist Compliance and Finance with Treasury related information required for state and GSE annual license requirements when requested
Other duties as assigned
Qualifications/Skills:
5+ years progressively responsible experience in related field including management of 1-2 direct reports (supervisors) and 3-4 indirect reports (payment processors).
5+ years experience in supervisory role in related field (Payment Processing)
3+ years experience in Mortgage Servicing industry
Proficient in MS Office with advanced MS Excel and MS Access skills required; SQL Transact query experience a plus.
Proven ability to meet deadlines for multiple tasks simultaneously.
Excellent organizational skills and very high attention to detail.
Demonstrated ability to comprehend multiple servicing systems.
Knowledge of creating and implementing policies, procedures and guidelines.
Proven analytical and problem solving skills.
Excellent verbal and written communication and interpersonal skills.
Salary.com Estimation for Supervisor, Payment Processing in Houston, TX
$124,859 to $169,099
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