What are the responsibilities and job description for the Dispatcher I - Cable position at Shentel?
Job Summary:
This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks. Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.
Qualification Requirements:• Education: High School Diploma required.• Experience Level: 1 years of Communications/Customer Service experience required. 0-2 years of Telecommunications experience is preferred.
Skill Requirements:• Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
Knowledge of:• Microsoft Excel, Word, Visio.
Other Requirements:• Strength Level: This is sedentary work.
Salary : $32,800 - $41,500
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