Supervisor Drop Operations

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. For more information, please visit www.shentel.com.

Job Summary:
The Service Supervisor will lead, train and mentor a team of technicians who will install service drops required for activation of broadband services for customer homes and businesses. A field operations leader specializing and experienced in the installation or construction of broadband communications networks.

Qualification Requirements:

• 1 years supervising team members and/or construction vendors connecting and activating internet customers is preferred.
• 2 years field experience with FTTH or HFC installs and service is required.
• Experience with management of customer facing team members.
• Strong knowledge of FTTH and/or HFC installation and outside plant practices.
• Proficient computer skills.
• Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• High School Diploma or G.E.D.
• Must be able to work a flexible schedule.
• Must be able to pass background and drug screening.
• Valid driver's license with a good driving record.

Knowledge of:

• Supervising field teams team members and construction vendors connecting and activating internet customers.
• Management of customer facing team members.
• Strong knowledge of FTTH or HFC installation and outside plant practices.
• Proficient computer skills.

Physical Demands:

• Ability to lift up to 70 lbs.
• Ability to carry and climb a 28' ladder from truck to pole and/or house.
• Ability to work in an array of weather conditions.
• Walking, sitting, kneeling & crouching for extended periods.
• Driving.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

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