Billing Coordinator

Sheppard, Mullin, Richter & Hampton LLP
Hybrid remote in Los Angeles, CA Full Time
POSTED ON 9/3/2022 CLOSED ON 9/14/2022

What are the responsibilities and job description for the Billing Coordinator position at Sheppard, Mullin, Richter & Hampton LLP?

Overview:
Sheppard, Mullin, Richter & Hampton LLP, an Am Law 100 firm, is seeking an experienced Billing Coordinator to join our Billing Team.

This position can be based in the Los Angeles, Century City, Orange County, San Diego, Del Mar, San Francisco, or Silicon Valley office. There is only one opening.

The Billing Coordinator is a member of Sheppard Mullin’s Billing Department. The position will report to the Director of Billing Operations and handle full-cycle billing for partners from various practice groups. Responsibilities will include but are not limited to distributing prebills, performing edits, submitting and posting bills, reporting, providing backup support, and responding to requests in our shared department inbox.
Responsibilities:
  • Manage all phases of the billing cycle using Aderant billing software.
  • Prepare invoices according to attorney and client billing guidelines.
  • Respond to inquiries and requests for invoices, reports, and adjustments.
  • Print and send paper prebills through FedEx (for attorneys who request paper)
  • New partner orientation (discuss billing deadlines and prebill review options).
  • Filing paper prebills and shipping to offsite storage.
  • Coordinate prebill audit requests and pulling paper prebills from local files or offsite storage
  • Address all incoming department mail.
  • Distribute supplies to remote and home offices as needed.

Essential Functions of Job:
  • Prepare invoices according to attorney and client billing guidelines.
  • Communicate effectively with attorneys and staff as the subject-matter expert in all billing matters.
  • Prepare ad-hoc reports, providing analysis of financial and historical data.
  • Resolve complex billing issues by working with the Billing Attorney and clients.
  • Respond to inquiries timely and effectively.
  • Analyze invoices diligently to ensure compliance with Firm policies and client billing guidelines.
  • Prioritize and meet aggressive deadlines while handling a high volume of work.
  • Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contacts. This position requires routine communication with firm attorneys, client contacts, and other personnel, both inside and outside the firm.
  • Proactively recommend improvements to existing processes.

Qualifications:
Required Qualifications:
  • Three (3) years of billing experience with mid-large size law firm
  • Experience with Aderant/CMS, Elite, or similar software
  • Basic typing skills (at least 40 wpm)
  • Proficiency with Outlook, Word and Excel
  • Excellent oral and written communication skills
  • Ability to interact with attorneys, staff, and clients in a professional, service-oriented manner
  • Ability to work independently
  • Ability to prioritize tasks and complete work within established deadlines
  • Ability to thrive in a team environment and look for opportunities to provide additional support

Preferred Qualifications:
  • Experience with E-Billing Hub or Bill Blast
  • Experience with various e-billing vendor portals (e.g. Legal Exchange, Tymetrix, CounselLink)
    Strong organizational and problem-solving skills

Education

Required: High School Degree
Preferred: Bachelor’s Degree

Computer/Software Knowledge

Required: Aderant/CMS, Elite, or similar software; Outlook, Word and Excel

Work Environment
  • Hybrid – working from home unless there’s an in-office need
  • After-hours and weekend work will be required on occasion as the workload demands.

Travel Requirements

There are no travel requirements for this position. However, traveling to the Los Angeles office is normally required during the training period only.

Work Hours

37.5 hour work week. Monday-Friday from 9 AM-5:30 PM with a 30 minute-1 hour lunch break; overtime when needed.

Physical Demands

Prolonged sitting/standing at desk, keyboarding, and repetitive hand motion. Written and verbal communications with attorneys, staff and clients.

#LI-Hybrid #LI-Associate #LI-EO1 #LI-Fulltime

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
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