What are the responsibilities and job description for the Front Desk Agent position at Sheraton Hotels & Resorts?
ESSENTIAL FUNCTIONS :
- Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%)
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
- Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)
- Cancel room reservations according to procedure. (5%)
- Treat customers in a professional and courteous manner according to procedures. (5%)
NON-ESSENTIAL FUNCTIONS : (5%)
- Inventory guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Knowledge and Skills :
Education: High School education or equivalent experience.
Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.
Skills and Abilities:
Requires a working knowledge of the Front Desk aspect of LHG’S services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
No. of employees supervised: None.
Travel required: None.
Hours Required: 8 hour shift; Scheduled days and times may vary based on need.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tarrytown, NY 10591: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: One location