Returns Clerk

SHI International Corp.
Piscataway, NJ Full Time
POSTED ON 1/29/2024

Job Summary

The Returns Clerk will work as part of a team processing all daily RMA's returned by customers in a timely manner. The Clerk will interface with both sales representatives and vendors throughout the returns process and will process RMA's. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

  • Process RMA's through AX
  • Inspect each package for correct items, broken items, missing items, and record any problems with the package
  • Contact vendors for confirmation and validation of RA's and other questions regarding RA
  • Express issues/problems/concerns clearly to both internal employees and vendors
  • Repackage and shipping of RMA's
  • Utilization of the UPS shipping machine - internal shipping program and scales
  • Field general questions from sales
  • Documenting important information in a SharePoint sites
  • Shipping freight by palletizing and strapping shipment
  • Will lift items/packages of a maximum of 50lbs

Qualifications

  • Position requires ability to lift at least 50lbs
  • General knowledge of a windows run computer
  • High School Diploma or direct equivalent

Required Skills

  • Ability to run and work from a windows computer
  • Ability to problem solve
  • Ability to pay attention to detail
  • Self-motivated with excellent follow up skills
  • Must work well in a team environment
  • Process and policy oriented
  • Excellent written/verbal communication skills including but not limited to proper phone and email etiquette
  • Ability to express issues/problems/concerns clearly to both internal employees and vendors
  • Strong sense of customer service
  • Organizational and maintenance skills in work area as well as records and emails

Unique Requirements

  • Position requires ability to lift at least 50lbs

Additional Information

  • The estimated annual pay range for this position is $35,360 - $50,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
  • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status 

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