Client Services Specialist I

Provides the strategy, definition, development, delivery and support of IT systems and services as required to establish new or enhance existing business processes.

Job Description:

BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

Job Responsibilities

• Developing and maintaining project plans, including scope, costs, resources and timing.
• Developing process improvements to increase level of service utilizing business and technical resources.
• Developing, managing and maintaining ongoing work plan and coordinating schedules and activities.
• Ensuring all milestones, financial targets and success metrics are met.

Job Qualifications

Education

• Bachelors degree in Business, Public Relations, Marketing/ Advertising, or related field or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment.

Experience

• 2 years - Experience working for an external advertising agency, managing an advertising agency relationship as a client required
• 1 year - Project management, customer service or retail experience is required.

Skills\Certifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to manage multiple projects and priorities
• Adaptive to high pace and changing environment
• Positive attitude, self-driven, engaging, proactive, results drive
• Must possess ability to maintain professional relationships with vendors and other external partners

Job Specific Requirements: 

Additional Information

Government product experience preferred.

Preferred Skills:

Number of Openings Available:

1

Worker Type:

Employee

Worker Sub-Type:

FlexHome

Company:

SHI Shared Health, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

All applicants will be advised that BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test.  An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine  and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.