Field Service Technician, US, Machine Tool

Company Overview:

Shibaura Machine Company, America has been an Illinois corporation since 1975, and is a wholly owned subsidiary of Shibaura Machine Company Ltd., a premier manufacturer of a variety of high-quality industrial machinery including machine tools. The principal responsibility of the Field Service Technician is to provide service and technical support to users of our machine tools, generally at customer sites.

Essential Duties:

• Travel to customer sites throughout North, Central and South America, to service machine tools, including; troubleshooting, repairs, modifications, installation, installation start-up, programming, customer training, etc.;
• Be “on-call” for emergency dispatch to customer sites as required;
• Provide telephone service support to customers when in the office or home;
• Any others duties and tasks, consistent with your experience and abilities, which may be assigned.

Minimum Requirements:

• At least 5-10 years experience performing field service on machine tools;
• Excellent customer service skills and proven ability in developing and maintaining effective internal and external working relationships;
• Valid unrestricted driver’s license with a driving record free of serious incidents, such as DUI’s;
• Passport or equivalent travel document permitting international travel as required;
• Sufficient credit or other financial resources to permit unrestricted domestic and international travel until pending expense report reimbursement of legitimate business expenses;
• The ability to safely lift 70 pounds and work in awkward positions such as; kneeling, bending, reaching (under machines, above machines, etc.).

Preferred Requirements:

• At least 5-10 years experience performing field service on Shibaura Machine machine tools.
• Bi-lingual capability, English, Spanish, Japanese is preferred.

Working Conditions:

• Manufacturing conditions at a wide variety of customer sites. These facilities may have certain standards, which all vendors must meet in order to gain access, including the requirement for drug, background and health screening. Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.
• Up to 90% of work time will require travel to remote sites in North America.

You should be proficient in:

• Machine Setups for Production Runs
• PLC Troubleshooting Skills
• Creating Preventive Maintenance Plans
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• PLC Programming Experience
• Machine Safety Inspections
• Troubleshooting CNC Machines
• Experience in a Manufacturing Environment

Machines & technologies you'll use:

• CNC Plasma Cutter
• CNC Router

Salary info:

$28 - $37 / hr

Salary : $28 - $37