Customer Support Associate

Company Description

At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to shift perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before.

As one of Australia’s fastest-growing technology companies, Shift is changing the way businesses access finance. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds, when they need it. 

About the role: 

Trade Payments is Shift’s solution for Businesses that provide trade credit to their customers. The purpose of the Customer Support Associate role is to help the Trade Team with the daily operations and help our customers (Buyers) to signup, use their facility and provide support.

This is a unique opportunity to build experience across a range of commercial finance operations including settlements, credit analysis, sales, compliance & collections with the ability take your career in any of these directions as natural progression from this role. 

You'll be based in our beautiful North Sydney offices. We offer a hybrid work arrangements (min 3 days in the office). 

Job Description

This is largely a phone and email based role providing an exceptional customer experience. 

You'll be managing change requests on customer accounts (credit limit Increases, changes to payment days, requests for data)  and ensuring that payments are processed correctly each day in the Equipment Line/Fit out and Trade products .  

Furthermore, you'll be providing front line support to troubleshoot customers enquiries to ensure a frictionless platform experience. 

Qualifications

• Min 2 years experience in a customer support / phone based role
• Financial services sector experience strongly preferred
• Degree qualified preferred

Additional Information

At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we’re close to transport, restaurants, cafes and shops. You’ll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off!