Fulfillment Advisor (Automobiles)

As a Fulfillment Advisor you will be the face of Shift and be directly responsible for bringing trust and simplicity to all of our appointments with each and every customer. Your success in the role will ensure that the company provides all of our customers with the smoothest and easiest experience possible.

What you’ll do

• Contribute to the success of the customer journey
• Partner with the customer to provide excellent service on a daily basis during every interaction
• Handle multiple interactions with customers daily via phone, email and text
• Managing and overcoming potential buyer objections throughout the process
• You have an eye for detail. You will partner with our Quality Assurance team to ensure our customer stays informed of anything regarding their vehicle purchase
• Solve problems by working hand in hand with Internal Sales and Financing, Vehicle Reconditioning Associates and Field Operations teams to ensure a smooth customer buying experience
• Make efficient decisions to ensure successful appointments and excellent customer experience
• Ability to navigate and resolve complex customer situations
• Assist customers by utilizing our in house Application to complete customer appointments, DMV paperwork, and help customers finalize their purchase

What we're looking for

• Highly motivated individuals looking to gain customer service experience in an exciting and innovative start-up environment
• An individual who enjoys solving problems that we haven’t encountered before
• Strong attention to detail and organization
• A strong ability to learn quickly and adapt to new situations
• Self-starter and team-orientation
• Calm demeanor under pressure
• Eagerness and desire to take on new responsibilities
• Customer service experience
• Highly effective oral and written communication, interpersonal, and organizational skills
• Flexibility with your schedule and are open to working mornings, nights, and weekends
• Valid driver's license and a clean driving record

Work Schedule:

• Sunday through Thursday, 12pm - 8:30pm

Compensation:

• $22/hr plus monthly bonus payouts

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location