Integration Developer

We are looking for the next member of our outstanding customer success team! Customer Success Integration Developers are responsible for successfully delivering integration solutions that enable Shiftboard’s workforce scheduling solutions as a key component of enterprise customer ecosystems. They also actively develop our suite of integration solutions to meet customer and industry needs.

You will deliver rich data integration workflows between our customers and our existing cloud-based, enterprise-grade SaaS application. As each of our customers and their needs are unique, you will deliver solutions that address complicated requirements across diverse customer platforms. You will create scalable integration workflows using technologies such as Azure Logic Apps, Azure Functions, and platforms like Workato. You will engage and collaborate with onboarding and support resources in customer success, product management, and engineering to achieve these goals. 

The position of an integration developer requires a candidate who is skilled at solving complex transformation and mapping needs with simple workflow solutions, possesses strong technical knowledge, and has good communication/collaboration skills. You will work with integration architects and our onboarding teams and possess the technical and consultative skills required to participate in delivering these projects. You will have and/or develop in-depth knowledge of Shiftboard’s workforce scheduling solutions, integration portals and middleware products, and the major ERP applications Shiftboard’s workforce scheduling solutions are typically interfaced with.

You are comfortable working as part of our onboarding teams and directly interacting with customers periodically. You are effective at identifying and managing client issues, understanding detailed workflows, answering technical and non-technical customer questions during onboarding, handling second-tier customer support tickets, and providing integration-related advice to internal and customer stakeholders.

The integration developer will also contribute to building an effective technical infrastructure and toolsets with which to deliver our integration solutions. In this role, you will partner closely with integration architects, product management, and engineering colleagues to develop required integration endpoints within Shiftboard’s workforce scheduling solutions. With these colleagues, you will develop all the customer integration and related support services needed to support our customers and our target markets, gaining process efficiencies and reusability of collateral along the way.

Who we're looking for

You are someone who enjoys directly working with customers periodically to confirm integration designs, configuring appropriate solutions for their needs, liaising with the development team on required software extensions to support integration needs, and supporting issues arising during testing. You can perform these functions working closely with our onboarding teams delivering projects that may involve multiple deployment phases.

You are technically minded, think systematically, and thrive on seeing customer solutions launch successfully (and, of course, you'll have helped define what "success" looks like). You collaborate effectively with colleagues to ensure that our integration solutions support the overall solutions we implement for our customers. You can understand and quality assure all the technical deliverables due to your customers. You are organized and able to keep both your customer and internal deliverables on track to project timelines. 

You want to deliver amazing service. You understand that SaaS businesses sell a service and not just a product - and that the solution you are designing is for the customers that use it. You look for every opportunity to delight customers and users. You know there's no perfect solution, but you feel pretty good when you've come close!

What you'll do

• Deliver integration solutions to large enterprise clients as a member of our onboarding teams, reporting your progress to both internal and customer stakeholders. Be proactive in communicating early whenever deliverables are running early or late. Manage any changes to requested integration solutions, following the documented change request process.
• Deliver small to large-scale integration solutions adopting various technologies such as Azure Logic Apps, APIs, and XML.
• As needed, collaborate as part of small feature workgroups to deliver complete, on-time solutions for both new features and existing issues impacting our customers.
• Advise customers on integration solution features, configuration options, and system processes. Advise customers and train colleagues on how to run and administer delivered integration solutions.
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions. Resolve all types of design, test, and data issues with delivered solutions.
• Support customers in production using delivered integration solutions, acting as Tier 2 support on any issues referred by the Customer Success Support team. Participate in periodic customer support weekend standby rotations if needed.
• Create and maintain integration architecture documentation including, but not limited to, data source and target models, data definitions (logical, physical, and conceptual), data flow diagrams, data mapping dictionaries, and the means to receive the data.
• Develop and maintain relationships with colleagues and clients to ensure maximum satisfaction and collaboration effectiveness. Communicate with those teams daily.
• Become an expert in the features, benefits, and implementation of Shiftboard's workforce scheduling solutions.

Skills you'll need

• Bachelor's degree or equivalent practical experience. BS/MS in Computer Science or Engineering preferred.
• One or more years of experience implementing integration solutions within a SaaS environment preferred, though greater experience in a related role with increasing responsibility may be considered as an appropriate substitute.
• Demonstrated competency with data transformation tools and programming languages with experience in implementing reliable and scalable solutions.
• Good technical documentation, communication, and presentation skills.
• Must be personable, possess good customer relations skills, and enjoy periodically working with people in a customer-facing role.
• Working knowledge of ERP/WFM applications such as Workday, Dayforce, SAP, UKG, and ADP is a significant asset.
• Working knowledge of modern middleware tools such as Workato or Mulesoft is a significant asset.
• Must be organized, detail-oriented, and able to support many clients at once.
• Demonstrated ability to work collaboratively with colleagues and other departments.
• Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
• Working knowledge of Scrum and other Agile methodologies.
• Experience in the Workforce Management domain preferred.
• Comfortable working as needed in a remote environment with video-conferencing tools.

Skills Assessment: As part of our recruiting process, we’ll ask you to participate in a skills assessment, allocating 2-3 hours to augment a sample problem. This provides us an opportunity to understand your approach to problems, your ability to comprehend existing solutions, and provides conversation material for our interview process.

What you'll get

• Competitive wages
• ESPO (employee stock option program)
• MyFlex Extended Health: Prescription/Para Medical/Dental/Vision - with options to customize coverage
• 3 weeks of vacation and 12 paid holidays per year
• Flexible remote working (Seattle or Vancouver-based employees may also work a hybrid remote/in-office arrangement)
• $1,200 per year for home office expenses
• Career advancement opportunities 

Who we are

Shiftboard is proud to provide workforce scheduling solutions for mission-critical operations that make the world go round. Leading companies in the manufacturing, energy, healthcare, and public services sectors rely on our award-winning technology to keep their operations running smoothly, business goals on track, and employees happy.

Backed by innovative technology and an award-winning team, Shiftboard has supported over 500 million scheduled shifts for thousands of customers, including Fortune 500 companies, providing the employment pipeline for more than $45 billion in wages earned.

In our constant pursuit to better serve our customers, all team members bring creativity, pragmatism, and intellectual rigor to their responsibilities. We have high expectations of each other and work as a team to continually improve our industry-leading platform. Our growth mindset, coupled with execution, has allowed Shiftboard to create revolutionary workplace solutions.

Shiftboard seeks to make every employee feel appreciated and welcomed. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal opportunity for all employees and to providing a work environment that makes everyone feel an integral part of the team.

In addition to a competitive salary and benefits package, we offer an employee stock option program, an employee perks and wellness program, and an open communication policy. If you appreciate being challenged to do your best work, making a difference every day through innovation and commitment to customers, please take the time to send us your resume.