What are the responsibilities and job description for the Fullfillment/Mailroom Team Lead position at Shimmick?
Overview
Shimmick is seeking a highly talented Fullfillment/Mailroom Team Lead for the Good to Go! project based out of Renton, WA. This challenging position will provide an excellent growth opportunity while improving the infrastructure of the city.
At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together—and with our clients—to deliver high-quality projects that are on time, on budget and beyond expectations.
Responsibilities
This position is responsible for handling incoming and outgoing mail; pass inventory and fulfillment; and returned mail (Nixie) processing. The Lead position will assist the Fulfillment Supervisor with motivating and mentoring staff. Based on the needs of the Back Office, this position also performs various back office duties and CSR duties; and assists clients with issues.
The responsibilities of this position include, but are not limited to the following:
- Processes incoming and outgoing mail; operates equipment including but not limited to sorters, scanners, and printers.
- Makes certain timely and accurate processing of video bills, tag fulfillments, payments, and other back office duties with established company policies and standards.
- Accurately logs, labels and processes incoming and outgoing mail.
- Scans incoming customer correspondence in a timely, accurate manner per established company standards.
- Effectively communicates via written, verbal, and electronic correspondence.
- Possesses overall knowledge of company/client guidelines for order fulfillment.
- Reaches or exceeds daily quotas for number of orders shipped.
- Records individual completed daily work statistics.
- Backs up the call center incoming phone calls per established company standards.
- Helps other departments with their tasks as needed.
- Maintains an above average attendance record.
- Performs other tasks as assigned.
Qualifications
Minimum Requirements:
- High School Diploma/GED 2 years of related experience
Preferred Qualifications:
- Prior mailroom or customer service or call center experience
- Demonstrated productivity in a team environment, focusing on customer
- Detail oriented ability to multi-task, highly
- Strong data entry and computer
Additional Information:
- Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
- This position does not include sponsorship for United States work authorization.
NOTICE TO THIRD PARTY AGENCIES: Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-DNI
