What are the responsibilities and job description for the IT Support Specialist position at Shoreline Fruit?
Shoreline Fruit is the largest tart cherry producer in North America operating over 6000 acres of cherry orchards in Michigan, growing and processing over 50 million pounds of cherries each year. We are a grower owned company built from two families' stories filled with pride and hard work that continues to grow in its reach of customers locally and around the globe. You will be joining the team that grows, processes, markets, and sells the finest cherry products and other premium dried fruits available anywhere in the world.
We are searching for an IT Support Specialist that is able to interact across all levels of the company and with people of diverse backgrounds, roles, and experience. Someone who enjoys the challenges of continuous improvement, collaboration, and problem solving.
Who you are:
You are energetic and are driven by the ability to make change through collaboration, communication, accountability, and a being part of a continual teaching/learning environment.
What you will be doing - High level:
- The IT Support Specialist will promote the use of company technologies to provide support to our manufacturing facilities and corporate office. You will be collaborating with staff support, managing and optimizing the use of information systems, software, hardware, and network resources, and providing support on a wide range of applications including Microsoft and ERP software.
What you will be doing - A bit more detailed:
- Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, VOIP telephones, mobile devices, VPN, printers, computers, and network connectivity.
- Configure, deploy, and maintain Windows computers and network printers in an enterprise environment.
- Provide support for all Technology products and services. Support may include answering questions over the phone, troubleshooting problems, teaching or instructing staff regarding software or hardware functionality, and communicating policy.
- Assist in the review, auditing and implementation of technology needs for the company.
- Work with a team to provide technology tools and solutions to streamline current processes within the company.
- Review current processes and software and determine ways to improve upon them
- Research questions using the available information resource and advises user on appropriate action.
- Stay current with system information, changes and updates.
- Perform other duties as assigned including lean manufacturing thought processes and tools.
What you will bring with you:
- A high degree of business and personal integrity.
- The ability to work across all levels of the business.
- Ability to problem solve and find ways to innovate and continually improve people, process, and the technology tools that weave it all together.
- A learner and teacher mindset.
What you need:
- Associate's degree in Computer Science, Information Technology, or related field, or a minimum of 2 years related experience.
- Familiarity with a wide range of standard office automation products including SharePoint and Office 365.
- Bilingual - English/Spanish a big plus.
Additional Information - We take care of our people because it's the right thing to do. You can expect:
- Competitive pay, health, dental, and vision coverage with health savings and flexible spending accounts.
- 401k with company matching.
- Paid time off to keep the work/life balance.
- One of the most beautiful areas to live and work with so much to do that people from around the world travel here for vacation and enjoyment - priceless!
Shoreline Fruit is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
