What are the responsibilities and job description for the Product Manager - Equipment Specialist position at Shorr Packaging Corporation?
Since 1922, Shorr Packaging Corporation has been providing its customers with products and services designed to deliver the best packaging solutions with an ongoing focus on innovation and progress. In 1984 we became an employee-owned company which drives a culture of support, collaboration, and a drive to win. Every employee-owner across the country is committed to Shorr’s success by offering our customers a unique combination of in-depth business knowledge and personal service. Our significant year over year growth can be directly tied to our focus on unparalleled customer service and support.
The solution to our success is our people, both our customers and our employee owners.
To ensure clients' and their own company's needs are met, the Equipment Specialist works closely with the sales force and a range of departments, such as research, development, design, purchasing, production, and quality, and senior company managers.
The Equipment Specialist is also responsible for the installation, set-up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms.
RESPONSIBILITIES
- Provide technical and sales support to sales rep through direct customer contact. Train sales reps on sales techniques and product features and benefits. Recommend other sales aids.
- Communicate and disseminate information with/from assigned vendors.
- Managing and interpreting customer requirements, including:
- Providing pre-sales technical assistance and product education.
- Listening to clients and using astute questioning to understand, anticipate and exceed their needs.
- Persuading clients that a product or service will best satisfy their needs in terms of quality, price and delivery. Making technical presentations and demonstrating how a product will meet client needs.
- Negotiating tender and contract terms, to meet both client and company needs.
- Negotiating and closing sales by agreeing terms and conditions.
- Assists sales reps as necessary in the sale of equipment.
- Coordinate customer equipment issues including set up/installation, maintenance, and customer training.
QUALIFICATIONS
- Bachelor’s degree (BS or BA) or equivalent; or at least 5 years related experience and/or training; or equivalent combination of education and experience.
- Microsoft Office with emphasis on Outlook, Word and Excel. PLC programming knowledge is strongly preferred.
- Valid and current state driver’s license is required.
Shorr Packaging Corp. is an Equal Opportunity Employer (Female/Male/Disability/Veteran/Sexual Orientation/Gender Identity) that provides our employee owners with excellent compensation and benefits including 401K, employee stock (ESOP), medical, dental, life, and more.
Salary : $72,100 - $91,300
