What are the responsibilities and job description for the Sales Development Representative position at Shutterfly?
Description
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
The Sales Development Representative plays an important role in growing sales by contacting and qualifying marketing-generated leads as well as prospective customers. This role partners with the sales professionals and field management to drive results and capitalize on sales opportunities.
What You’ll Do Here:
- Identifies and properly qualifies business opportunities and qualified leads to consistently achieve or exceed calls/day expectations via dialing software for assigned territories/areas
- Coordinates sales appointments for sales professionals
- Acts as point of contact for inquiries for assigned accounts and responds accurately in a professional and timely manner. Escalates inquiries/issues as appropriate
- Presents programs and business solutions to prospective identified decision makers that meet their needs and align with their goals. Addresses and overcomes concerns or objections in a professional manner
- Emphasize product/service features and benefits, quote prices, commissions and discuss execution and collection process, prepare sales agreements
- Collaborate and communicate with Sales Support Specialists and local territories to optimize the schedule and profitability
- Acquires, applies and demonstrates industry and technology knowledge to build credibility and trust with potential customers
- Appropriately communicate brand identity, value and corporate commitment to excellence
- Be a subject matter expert (SME) and power user for customer relationship manager (CRM) system
- Partners with Manager, Inside Sales to identify new sales growth opportunities (e.g., regional and national accounts) and determines corresponding strategic approach. Assist Area Sales Manager on growth and execution strategies
The Skills You’ll Bring:
- 1 - 2 years in sales and /or customer account service/support or sales prospecting/sales cycle management
- Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook and basic Excel Salesforce experience, preferred
- Knowledge, and prior use of Salesforce, preferred
- Strong interpersonal and collaboration skills
- Strong communication skills (written, verbal, listening and presentation)
- Excellent customer service skills
- Good organizational skills
- Detail oriented in the execution and follow-up of work
- Critical thinking and problem-solving skills
- Ability to balance and execute against multiple projects/priorities simultaneously
- Takes initiative
It is helpful, but not required to have:
- High School Diploma or GED. Post-secondary-education strongly preferred
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
This position will accept applications on an ongoing basis until filled.
