What are the responsibilities and job description for the Clinical Technician position at Shyft6?
CLINICAL TECHNICIAN - POSITION SUMMARY
Records patient information, insurance and address on to laboratory request forms. Secures specimens for safe shipping. Records and maintains accurate patient processing logs. Operates in compliance with company policies, as well as applicable Federal and State regulations.
GENERAL QUALIFICATIONS/REQUIREMENTS
Minimum Education and/or Certification:
- High School Diploma, or equivalent
- Certified Phlebotomy Technician, Medical Assistant or similar certification preferred
Required Knowledge:
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Knowledge of collection practices, HIPAA compliance
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General knowledge of basic office procedures
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Basic computer knowledge
Preferred Knowledge:
- Knowledge of medical laboratory terminology
- Thorough understanding of the sample collection, shipping, processing and reporting processes
Required Experience:
- Previous experience in a customer service role
Preferred Experience:
- Experience in a clinical laboratory or related science/medical environment a plus
Required Skills:
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Basic computer skills
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Customer service skills
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Must have good organizational skills
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Must have a detail orientation and the proven ability to prioritize work
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Excellent oral and written communication skills
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Must have the ability to work with limited supervision and as part of a team
ESSENTIAL FUNCTIONS and BASIC DUTIES
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Submits regular reports and records as assigned
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Safeguards data and maintains patient confidentiality
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Delivers outstanding customer service to clients
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Escalates compliance issues, missing results, client complaints to clinical supervisor
- Reviews demographic information verifying consistency between requisition forms and patient documents
- Adheres specifically to all company policies and procedures, Federal and State regulations and laws
- Performs other duties as required
Physical Demands/Work Environment Requirements
Vision, hearing, speech, walking, movements requiring the use of wrists, hands and/or
fingers. The ability to safely navigate varied terrain on foot. Must have the ability to lift and maneuver up to 25 pounds and the ability to sit or stand for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position. The ability to safely operate a motor vehicle.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co- workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Physical Setting:
- Urgent care center
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- healthcare: 1 year (Preferred)
Work Location: One location
