Disability Claims Assistant

At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. Job Summary: Assist Disability Benefits Analysts to secure relevant information to make long term disability claim decisions and payments; carry out claim and disability management plans to ensure timely and accurate decisions and actions on disability claims of all levels of complexity; input claim data in multiple systems and assure data accuracy; communicate effectively to secure information timely, and provide responsive and caring service to claimants, policyholders, and others. Principal Duties & Responsibilities: Assist Disability Benefits Analysts by securing relevant information pertaining to claimants’ medical condition, occupational demands, pre-disability earnings, insured/member status and other policy provisions. Follow up on outstanding information within prescribed timeframes. Act as a back up contact to claimants and policyholders for basic claim information. Assist Disability Benefits Analysts in processing new claims accurately in ProClaim, STARS, and other support applications by updating data and verifying status. Assess the completeness and accuracy of information received. Assist Disability Benefits Analysts by executing claim and disability management plans on continuing claims, provide routine oral and written communication to our customers; assess the completeness and accuracy of information received; identify file/fact discrepancies and outstanding issues and consult with Analysts concerning any needed changes to claim management plans as a result. Verifying and entering of part-time work earnings and offset data into claim system. Maintain orderly and properly documented claim files. Respond to claim inquiries from claimants, policyholders, field personnel and others by using caring and timely customer service. Timely complete requests for routine clerical support from analysts Job Specifications: Education: High School diploma or equivalent. Experience: Six months related work experience, prior customer service experience, or the equivalent combination of education and/or relevant experience. Basic level Word, writing and math skills required. Attention to detail and accuracy; prioritize tasks to meet multiple and changing deadlines; accurately keyboard 35 WPM. #LI-Remote Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off. Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance. Hourly Pay Range: 16.15 - 24.09 Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.