Administrative IT Technician - Smart Buildings - Irving, TX

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Administrative IT Technicians for the System Performance Management (SPM) work on a team of detail-oriented specialists who stand-up and maintain both SPM accounts and Advanced Proactive Services (APS) accounts. Customers rely on these critical Siemens services to alert them of alarm conditions within their building control systems, and to provide reports that gauge the overall health of their systems. You will work directly with Siemens customers, internal Siemens field technicians and numerous colleagues within the Customer Service Center itself. You will be an integral part of a 24/7/365 team that provides building automation, fire, and security alarms to thousands of commercial customers across North America.

As an Administrative IT Technician, you will:

• Join the SPM team and quickly learn the many aspects of installing, maintaining, and supporting all cloud-based applications related to the platform and work towards being an SME for Region Americas
• Perform similar functions to administer Advanced Proactive Services (APS) accounts
• Emerging technologies – Be open and ready to proactively learn and support the ongoing and future SPM related updates, migrations, pilot testing and feature expansions
• Handle all aspects of scheduled customer account setup, maintenance, and service
• Cross-training and other duties as assigned

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma, state-recognized GED
• Windows proficiency – Ability to efficiently navigate the windows environment and understand user accounts, access rights, troubleshooting connectivity, software installations
• Experience using and navigating in the DOS command environment to learn the complete SPM installation process
• Proficiency with Microsoft Office Applications, with emphasis on Outlook and Excel
• IT Background – Know the basics of Networking and infrastructure set up
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Existing knowledge of Siemens internal systems and applications, such as:
• cRSP – Understand the basic operation of cRSP, attend cRSP admin training and become a future team member to help support cRSP/CWP users for Region Americas
• DesigoCC/Apogee Insight – the basic operation of Insight and DesigoCC to configure and control building alarm points for SPM
• Global iBase – Basic understanding and access to SAP to reference customer account details. Learn and support iBase as an Administrator for Region Americas.
• HQ ASSIST – This is the global HQ ticketing system. Learn and utilize the “ASSIST” system report and track SPM related technical requests towards HQ for resolution.

You’ll benefit from: 

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $43,300 - $74,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. 

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! 

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Salary : $43,300 - $74,200