CRM Support Specialist

Title: CRM Support Specialist

Department: Lead Development

Reports to: Vice President of Business Development

Location: Omaha, NE

Travel Required: Occasional as to Attend Annual Convention and Seminars

Compensation: Salary Plus Quarterly Bonuses and Long-Term Incentive

Office Hours: Monday-Friday, 8am-5pm

About the company:

Signal is an innovative company offering franchising to entrepreneurs or law enforcement for security guard service firms. Signal has redefined the security industry through branding, technology, and its leading-edge business model and is experiencing phenomenal growth. Our corporate office sells franchises, launches them, and provides all the facets of business support and development.

Position Summary:

The CRM Support Specialist is responsible for being Signals expert around all things HubSpot (current CRM). HubSpot is Signals Customer Relationship Management system and allows the business to build and strengthen relationships with its customers. This role will work closely with the members of Lead Development and other departments to manage the system, navigate challenges within the network, and champion the belief behind the CRM. This role recognizes the importance of communication and collaboration across all departments and can efficiently manage tasks simultaneously.

Roles:

• Develop deep knowledge of HubSpot and its software
• Provide support across all departments and effectively resolve/troubleshoot issues
• Partner with the Event and Engagement Manager to lead new HubSpot initiatives and facilitate training sessions
• Attend weekly calls with our HubSpot Inbound Consultant and other members of Lead Development
• Collaborate frequently with different departments to pinpoint opportunities across the network
• This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs

Qualifications/Knowledge:

• Has strong communication, articulation, and fluid conversation skills
• Is comfortable with ambiguity and can adapt in an ever-changing environment
• Proven ability to manage relationships and work with many roles in various departments
• Can prioritize customer needs and quickly adapt to priority shifts
• Willing to contribute to a Championship Culture of teamwork, passion, and collaboration

Skills/Abilities:

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)
• Experience using CRM; HubSpot experience preferred
• Experience using Microsoft Office products and other relevant computer applications
• Must be self-motivated and comfortable flexing between working independently and with a team
• Strong written and verbal communication skills
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

Team Member Benefits:

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• Paid Time Off and Holiday

Environmental/Working Conditions:

Normal office environment. Occasional overtime may be required as business needs dictate.

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.