Card Services Coordinator - Banking

Summary / Objective: Responsible for the coordination, implementation, and day-to-day operations of debit and credit cards including resolving issues for clients.

Essential Duties and Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Performs daily card maintenance including processing files, lost/stolen requests, and other miscellaneous card maintenance.
2. Assists clients with debit and credit card inquiries. Provides client support via telephone and email.
3. Processes client disputes and adjustments; researches potential fraudulent activity.
4. Assist in updating policies, procedure manuals and other print materials for changes in regulations.
5. Manage online access to credit card products including setup and training.
6. Reviews various reports for credit and debit card programs.

Competencies:

1. Ethical conduct
2. Technical aptitude in computer software programs
3. Accuracy and thoroughness
4. Consistency and reliability
5. Receptive listener and good communicator
6. Ability to work independently
7. Relationship management
8. Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Physical Demands:

Most of this position's responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Type / Expected Hours of Work:

This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday - Friday 8:00 am - 5:00 pm. Additional hours may be required.

Required Education and Experience:

1. High school diploma or equivalent
2. One to three experience customer service and/or technical experience

Preferred Education and Experience:

1. Associates degree or higher in business or other related field. Experience in lieu of degree will be considered.

Additional Eligibility Qualifications:

Pre-employment screening required including employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.

Bank Expectations of Employees:

1. Adheres to Bank's policies and procedures, including knowledge and comprehension of Bank Secrecy Act.
2. Acts as a role model both within and outside the Bank.
3. Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
4. Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.
5. Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.
6. Communicates regularly with supervisor about department issues.
7. Demonstrates flexible and efficient time management and ability to prioritize workload.
8. Consistently reports to work on time and prepared to perform duties of position.
9. Exhibits professional appearance in accordance with Signature Bank's dress code standards.

The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Signature Bank, N.A. is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital, disability or veteran status.