Greeter

Zales is hiring SEASONAL Greeters and Sales Support team members!

Responsibilities:

• Performs daily administrative and clerical duties in relation to traffic queuing, appointment coordination, and customer service that supports the overall success of the store. Inputs customer contact information into Clienteling from daily appointment tracker and walk in traffic lists for future outreach
• Assists in overall flow of traffic and line queueing, both scheduled appointments and walk-in customers, to maximize customer experience. Greet and welcome every customer, identifying intent of customer’s visit and uniting them with a jewelry consultant or directing to appropriate line after occupancy limits are reached. Encourage customers who cannot wait to make an appointment with our virtual team or schedule an appointment in store or online for a future date. Direct customers to the appropriate line and review social distancing guidance. Refer customers to the QR codes on the in-store signage. Enforces local occupancy limits. Assists in rerouting customers to virtual workforce as applicable.
• Manage the Daily Appointment Tracker and Walk In Traffic lists to assist with checking people in for appointments or taking new appointments. Acknowledge appointments as “show” or “no show” in Clienteling as customers check in for appointments and at the end of every day for no show appointments.
• Assists with in-store fulfillment initiatives and outbound shipments (BOPIS, Ship from Store, Web orders, repairs, special orders, etc.) utilizing carriers as directed.
• Adheres to all established health & safety, security and loss prevention policies and procedures. Assists with general office duties as required. Assist with the cleaning protocols in between customer and jewelry consultant interaction. Answer the store telephone as needed.
• Consistent regular scheduled attendance is considered an essential function of this job. Shifts may change based on peak days, times and traffic patterns.

Position Qualifications

• Customer Service Experience preferred
• Attention to detail, basic computer skills.

Location: 10000 California Street, Omaha, Nebraska 68114

Job Type: Temporary

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $28,500 - $36,100