HVAC Field Installation Supervisor

NETR Inc, one of the fastest growing residential HVAC companies in Massachusetts is seeking an HVAC Field Installation Supervisor.

Benefits:

• 401(k) with Company Match Program
• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement up to $2,000 per year
• Special deals/Discounts on a variety of services and entertainment
• Tool account up to $50 per month
• Safety shoe reimbursement up to $125 per year
• 10% family & friends discounts on services
• Yearly Performance Reviews

Job Summary

NETR’s Installation Field Supervisor is a dynamic position that requires experience leading a diverse team of HVAC installation technicians. The Field Supervisor is tasked with delivering premium products and services while developing, growing, and improving the installation department. The Field Supervisor is an experienced driven individual and an engaging leader that works in both an office environment, sales reps and installers on job sites. This individual reports to the Installation Manager. The Installation Department, inclusive of Field Supervisors, Install Leads, Install Helpers, and Installation Coordinators report to the Installation Manager.

Key Responsibilities:

• Reviewing all current and sold jobs with the Installation Manager and executing site visits to active and scheduled installations daily for ease of installation and maximum profitability
• Assuring that job stock tickets are complete and accurate
• Participating in the recruitment and instructional requirements for the installation employees.
• Continuously reassessing the installation tasks of the team and getting back to settle issues and matters of concern.
• Aiding the Installation Administrator with installation duties and tasks for the office, sometimes directly and sometimes indirectly.
• Aiding the Purchasing Department in the event of backorders or equipment shortages
• Providing easy back up and aid to new trade plans, programs and possibilities within the company.
• Assist installation technicians with mending and initiating the major elements and structures.
• Ability to work in a fast-paced environment.
• Conducting site visits with Sales to ensure ability and profitability of the work to be performed
• Monitoring client matters and address any/all issues that occur in a timely fashion to ensure perfectly contented client services.
• Responsible for obtaining required permits for jobs when needed and standing for inspections
• Actively upsell on visits when the opportunity is available to increase revenue
• Stand ready to respond to any emergency calls during the installation process

Essential Behavior Requirements

• Must have exceptional customer service skills
• Excellent communication skills
• A “Team First” attitude
• Must be proficient in computer/tablet skills including Microsoft Office, Outlook etc.
• Service Titan experience preferred
• Problem Solving and Troubleshooting Skills
• Willingness to work nights and weekends

Supervisory Responsibilities

• Up to ten (10) installation technicians

Minimum Qualifications

Education and/or Experience

The candidate should have a trade degree in our related field. He/she should also have at least 7 years of HVAC Installation experience and should have a valid and clean driver's license. Having administrative and supervisory working experience would be an added benefit.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. He/she should have good creative, communicative and presenting skills to be able to effectively speak before groups of customers and/or employees. He/she must have the ability to respond very effectively, quickly and professionally.

Additional Information:

Typical schedule: Monday - Friday 7:00am – 4:00pm.

(70% field / 30% office)

Note: Exempt employees are required to work the number of hours required to meet the needs of the business, meaning the above scheduled hours may vary.