What are the responsibilities and job description for the Customer Service, Scheduler Administrator position at Silco Fire & Security?
Job Responsibilities
- Dispatch Field Technicians
- Company customer database maintenance
- Working with Microsoft Excel to prepare reports for management
- Answering the telephone, answering customer questions and routing calls to appropriate personnel.
- Other duties as assigned by management
Minimum Job Requirements
- Diligent and confident work ethic
- Excellent communication skills
- Microsoft Excel and Word – must be proficient with sorting, formulas, formatting, etc.
- Strong numerical and analytical skills with impeccable attention to detail
- High School diploma or GED
- Successfully passing a pre-employment drug screen and background check
- Brand New Cincinnati & Columbus Facilities. New Dayton Facility February 2022
- Fitness Center (Cincinnati)
- Fun Culture with a Family Feel
- Top Workplace Award Winner
- Many Social Events with Family Often Included
- Frequent Contests & Games
- Investing in People
- 60 Jobs Added in 2020-2021
- 15 Managers Promoted from within during 2020-2021
- State of the Art Training Center Constructed in 2021
- Tuition Assistance Program
- Excellent Benefits
- Paid Time Off 8 Paid Holidays
- Health, Dental, Vision, Disability, Life, FSA, and more!
- 401k with Generous Match
- We are excited about your interest in becoming part of our expanding family! Since 1959, Silco has been focused on Protecting People & Property. Silco is Ohio’s market leader in the Fire & Security industry. We hope we piqued your interest to consider a career at Silco. Check out our YouTube channel and take a moment to view our Google reviews to learn more.
- Silco Fire & Security is an Equal Opportunity Employer.
- Company Overview
- Silco is a growing, family owned and managed business since 1959. Silco has over 330 employees spread across the state of Ohio in five offices serving from Cincinnati to Cleveland.
- Our company was named a 2021 Top Work Place by the Cincinnati Enquirer. Our Top Work Place status is attributed to our consistent growth and keeping the family feel throughout time. While having the opportunity to serve over 25,000 customers, we are rapidly innovating the Fire Safety and Security business.
- If you possess a strong work ethic and a drive to succeed – we would love to hear from you! For more information on Silco Fire and Security, please visit www.silcofs.com/careers.
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