What are the responsibilities and job description for the Customer Service Account Specialist position at Silgan?
Job Description:
Working for Silgan Containers’ will be the BEST decision you make!
We are proud to be an essential part of the world’s food supply chain, we are looking for team members who will take that job as seriously as we do!
What you’ll do:
- Serve as the primary customer contact and respond to customer inquiries and requests
- Identify customer current and possible future needs and communicate that information to the Outside Account Manager
- Process data, manage and coordinate the day-to-day communications and product flow through the supply chain from the warehouse to order fulfillment with Silgan customers, sales management teams, and internal resources
- Expand relationships, resolve customer inquiries, and collaborate with internal, cross-functional resources to provide unparalleled service to our customers
- Manage the collection, analysis, and reporting of sales-related data in an ongoing effort to increase overall sales productivity and achieve company revenue goals
- Monitor customer payments and credits using accounts payable, and accounts receivable functions
We need you to have:
- Bachelor’s degree; will consider the experience in lieu of degree
- 2 years of customer service experience; ideally customer account management
- Attention to detail and good at math
- Analytical and process-oriented mind
- Proficient computer skills and proficient in MS Office
What we offer:
- Comprehensive training program
- A great culture where you feel like a member of our family
- A competitive salary, comprehensive benefits package, including medical, dental, vision, & life insurance, 401(k) plan with employer match, paid time off, wellness program, tuition reimbursement, and more
Who we are:
- A stable, reliable, and environmentally conscious company
- A leading supplier of metal food containers in North America and Europe and worldwide supplier of plastic bottles and closures across various end markets.
- The largest subsidiary of Silgan Holdings and a leading manufacturer of metal food containers in the US
- A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products
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