Proofing coordinator

Duties:

• Proofs orders and design color comps for information accuracy: correct spelling, size, ink color, print-ability, etc.
• Clarifies artwork instructions with Sales Representative and/or Team Leader, confirming in-house, embroidery, and ASI artwork meets production standards and guidelines.
• Contacts the customer informing them of availability of artwork or swatch for proofing, obtains approval or changes of artwork from the customer, records information on the proofing history record, communicates instructions to the designer and/or Team Leader.
• Maintains regular communication with the Sales team on order form changes, and potential issues with meeting deadlines as needed.
• Communicates with the Production Manager and/or Graphics Team Leader potential concerns with ink color choices, imprint size issues, and additional printing/placement concerns.
• Maintains great communication with the Sales Representative of changes that may affect cost or delivery.
• Conducts daily follow-up procedures with customers and communicates with their Sales Representative the order status and due date changes as needed.
• Regular schedule management and follow-up of “Art only” orders, and orders without goods that exceed the due date, all in collaboration with the Sales Team.

Education/Experience:

• Possession of an Associate degree or certificate from a University or Technical School.
• Minimum two years of work experience in a customer service capacity with clerical skills.

Knowledge of:

Intermediate to advanced PC hardware knowledge; Microsoft Office Suite; email and internet software; proficient with spelling, grammar, and punctuation; office practices; telephone etiquette; operation of a multi-line telephone system.

Skill at:

Following instructions; problem solving; good communication; due date and task management; proofreading; responding promptly to customers in a professional and positive manner; accuracy skills; legible handwriting; data entry; great organization skills; understanding and carrying out verbal and written directions; recognizing and maintaining confidentiality of work materials and customer information as appropriate.

Desirable Qualifications:

Self motivated, ability to self manage, attention to detail, Silkscreen printing knowledge; principles and techniques of graphic design and layout.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location